Problem Solving, Familiarity with CRM software, Technical Support, Documentation, Product Knowledge, Customer Interaction, Inside Sales Support

VMWare, Troubleshoot Software Issues, Software Tech Support Knowledgebase Sharing, Software Test Execution, Software Test Documentation, Software Issue Investigation, Customer Software Simulations, Microsoft Windows OS, Factory Automation Support, Software Test Scripts, Software Test Simulation, Software Test Cases, Virtual Machine Support

Web Services, REST, Javascript, CSS, SFRA, Debugging, HTML, B2C Commerce Cloud SFCC, SOAP APIs, Troubleshooting, PWA Kit

Java, Kibana, Unix, Putty, Kafka, Node.js, Grafana, Datadog, Sql, New Relic, Git, Linux, Incident Management, Postman, Restful Apis, Python, Production SRE Monitoring, Cross-Functional Collaboration, Stakeholder Communication, insomnia, Deep-Dive Debugging

Networking, Technical Documentation, Operating Systems, Remote Support, Troubleshooting, Customer Service, VoIP Technologies