Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Jalandhar

Job Purpose

Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

Achieve TNPS & EQ.
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers purchase decisions
Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
Ensure and monitor quality of acquisition through the store

RoI

Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Qualifications

Must have technical / professional qualifications

Essential : Graduation - Regular
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management.

Manager - Retail Store Operations