Job Title: Store / Assistant Store Manager & Couture / Bespoke Sales Consultant

Employment Type: Full-Time

Location: Kalaghoda, Mumbai

Experience: 2+ years

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ABOUT SDS by KUSHAL SHAH

SDS by KUSHAL SHAH is a men's luxury brand specializing in Prêt, Couture, and Bespoke.
We focus on refined design aesthetics, craftsmanship, and service, creating a seamless balance between luxury and contemporary style.
Rooted in an evolving yet timeless design philosophy, our collections reflect a consistent creative vision.
Our parent company, SHEETAL, has been a pioneer in Indian fashion retail for over 50 years.
Industry icons such as Hemant Trivedi, Manish Malhotra, and Aki Narula began their creative journeys at SDS before launching their own labels.

KEY RESPONSIBILITIES

1. Store Revenue & Sales Performance

• Drive overall store revenue and ensure achievement of daily, weekly, and monthly targets

• Monitor individual and team sales performance and align with business goals

• Focus on high-value couture and bespoke sales, especially wedding and occasion wear

• Track and improve Average Order Value (AOV) through complete look selling

• Analyse sales data to identify growth opportunities and improve conversions

• Implement strategies to increase walk-ins, conversions, and ticket size

2. Client Engagement & Luxury Experience

• Deliver a highly personalized and premium luxury retail experience to every client

• Build and nurture long-term relationships with strong follow-ups and engagement

• Understand client lifestyles, occasions, and wardrobe requirements in depth

• Personally manage VIP and high-value clients when required

• Ensure seamless end-to-end client journeys—from consultation to final delivery

• Resolve client concerns with professionalism and discretion

3. Couture & Bespoke Sales Leadership

• Lead couture and bespoke sales across the store

• Guide clients through complete journeys—from concept, fabric selection, and styling to delivery

• Drive sales through strong product knowledge, storytelling, and personalization

• Support team in converting high-value clients and closing sales effectively

• Ensure achievement of individual and store-level revenue targets

4. Team Leadership & Performance Management

• Lead, manage, and motivate the sales team to maintain high performance standards

• Conduct daily briefings to align the team on targets, priorities, and client handling

• Monitor individual performance and provide structured feedback and training

• Train team on product knowledge, styling, and luxury client servicing

• Maintain discipline, accountability, and strong team culture

• Ensure adherence to grooming, behavior, and brand service standards

5. Technical Expertise in Menswear & Tailoring

• Maintain in-depth knowledge of menswear categories: sherwanis, bandhgalas, achkans, kurtas, jackets, tuxedos, suits, shirts, and trousers

• Demonstrate strong understanding of garment construction including:

– Collars, lapels, cuffs, plackets, buttons, darts, seams, hems, and closures

– Shirt construction (yokes, pleats, seams)

– Trouser construction (waistbands, pleats, hems, closures, side adjusters)

• Guide both team and clients on silhouette, proportion, structure, and fit

6. Fabric, Embroidery & Craftsmanship Knowledge

• Possess strong expertise in fabrics including composition, weave, texture, and fall

• Understand embroidery techniques, surface ornamentation, and finishing standards

• Advise clients on fabric and design suitability based on occasion and climate

• Stay updated on global textile innovations and craftsmanship trends

7. Measurements, Fittings & Quality Control

• Oversee accurate measurement-taking across all garment categories

• Supervise fittings with a focus on fit, balance, proportion, and comfort

• Provide structured alteration instructions to tailoring teams

• Ensure final garments meet couture-level fit and finishing standards

8. Order Management & Production Coordination

• Ensure complete accuracy in order documentation, measurements, and customization details

• Verify order forms before submission to avoid discrepancies

• Coordinate with design and production teams for timelines and execution

• Track orders from booking to final delivery

• Proactively resolve delays or issues to maintain service excellence

9. Inventory & Stock Management

• Monitor stock movement, availability, and product flow within the store

• Maintain accurate inventory records and tracking systems

• Coordinate with warehouse and backend teams for replenishment

• Prevent stock discrepancies, damages, or losses

• Ensure proper handling and storage of high-value garments

10. Store Operations & SOP Compliance

• Ensure all store operations follow structured SOPs and workflows

• Maintain order trackers, client records, and documentation systems

• Ensure discipline and consistency in daily operations

• Identify gaps in processes and implement improvements

• Ensure smooth coordination between all store functions

11. CRM, Reporting & Client Insights

• Maintain detailed client databases including measurements, preferences, and purchase history

• Track sales performance and generate structured reports

• Analyse client behavior and buying patterns

• Use insights to improve sales strategies and client engagement

12. Visual Merchandising & Store Presentation

• Ensure the store reflects premium luxury standards at all times

• Oversee garment display, merchandising, and product placement

• Maintain cleanliness and presentation across store, trial rooms, and client areas

• Conduct regular quality checks on garments and displays

13. Cross-Functional Coordination

• Work closely with design, production, merchandising, accounts, and backend teams

• Ensure timely communication of client requirements and updates

• Maintain alignment between retail operations and backend execution

• Resolve operational and logistical issues efficiently

14. Brand Representation & Market Awareness

• Act as a brand ambassador reflecting the ethos of SDS by KUSHAL SHAH

• Uphold high standards of grooming, communication, and professionalism

• Stay updated on global and domestic couture trends and designers

• Ensure every interaction reflects refinement, discretion, and excellence

QUALIFICATIONS & PREREQUISITES

• 3–6+ years of experience in luxury retail, couture/bespoke sales, or high-end menswear

• Proven experience in managing teams and driving store revenue

• Strong understanding of garment construction, tailoring, fabrics, and embroidery

• Experience handling high-value clients and delivering personalized service

• Excellent communication, leadership, and interpersonal skills

• Strong organizational and problem-solving abilities

• Ability to manage multiple priorities and client orders simultaneously

• Proficiency in CRM systems, sales tracking tools, and operational processes

• Well-groomed and aligned with luxury brand standards

• Must be based in Mumbai or within a commutable distance to Kalaghoda

STORE / ASSISTANT STORE MANAGER & COUTURE / BESPOKE SALES CONSULTANT

Assistant Store Manager