About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have empowered over 2,000 companies in 120+ countries to connect their employees with customers. Our cloud-based and on-premise software solutions facilitate over 5 billion interactions annually, simplifying the management of voice, video, and digital channels.

Our products go beyond traditional omnichannel approaches by merging contact centers and CRM systems, and integrating artificial intelligence (AI), bots, and Robotic Process Automation (RPA). Consilium Software holds GDPR certification and is committed to high standards of security and quality, demonstrated through our ISO/IEC 27001 and ISO 9001 certifications for information security and quality management systems, respectively.

Headquartered in Singapore, Consilium Software operates software development and engineering labs in India and has subsidiaries and branch offices in Malaysia, Taiwan, Indonesia, Thailand, Australia, and Canada.

.

Main Responsibilities

As a Pre-Sales Engineer, you will support the sales process by providing technical expertise and solutions to prospective clients in the Asia Pacific and EMEA regions. Your responsibilities will include:

Understand market positioning and solution value to support sales efforts.
Support Sales targets by providing Pre-Sales technical support and ensuring customer satisfaction.
Assist the Sales Team with Sales plans, proposals, and tender responses (BoM, SoW, Diagrams).
Write Services proposals and Scope of Works.
Provide demonstrations, presentations, and consultation services to the Sales team and clients, including setting up demo systems.
Support marketing activities, events, and development of marketing collateral and datasheets.
Perform technical analysis, diagnosis, and problem-solving, aligning products/services with the client's business needs.
Enable delivery and sales capabilities within the partner ecosystem.
Manage Technical Account Management and maintain relationships with technical contacts in strategic accounts.
Support demand generation events, roadshows, and workshops.
Contribute to the development of best practices and Intellectual Capital.

Required Skills and Qualifications

Engineering Degree with 5-10 years of experience in the contact center industry, including 5 years of enterprise Pre-Sales experience.
Certifications: Cisco CCVP, CCDP, CCDA, and Cisco CCIE certifications are desirable.
Experience with Genesys Cloud, WebExCC, and Amazon Connect.
Extensive technical knowledge and experience with voice deployments (6+ years in Telecom and Voice technology design, including BOM level).
Experience in designing and implementingCisco UCCE multi-site solutions, including call routing scripts for 500+ agents and integration with Cisco CCM (Call Manager/Unified Communications Manager).
Experience in designing and implementing Cisco CVP (Customer Voice Portal)VXML solutions.
Ability to map business needs to technology solutions.
Strong interpersonal skills for developing client relationships and collaborating with cross-functional teams.
Analytical skills to work with clients and define appropriate solutions.
Highly developed documentation skills.
Ability to translate global business challenges into technical solutions.
Strong communication skills (both verbal and written), with the willingness to mentor others in technical and soft skills.
Self-motivated, able to work independently in a fast-paced environment.

Languages

English: Professional competency required.

CX Solutions Consultant