Job Description

Your Impact

Describe why this job exists and how the individual will make a difference and contribute to PTC s overall goals.

Will be responsible to accelerate our customer s success to go further than they thought possible by providing Technical Expertise and knowledge that help customers achieve business outcomes with PTC Software.

Your Team

Describe the team this individual will be part of and how they fit into the overall company.

The individual will be part of a highly experienced and energetic Windchill support team located in Pune, India and will support customers across Asia and Worldwide during India business hours. The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the CAD & PLM solution.

Your Day-to-Day

What are some of the things this person will be responsible for on a day-to-day basis

Provide support services to assist customers and field staff with the configuration and troubleshooting of CAD applications (Creo, Solidworks, Catia, AutoCAD or other MCAD solutions) integrated with Windchill PLM and Visualization services.
Provide a customer centric service through their understanding of the customers issue, knowledge of PTC products, and comprehension of Support Services processes.
Developing expert level knowledge of the CAD Applications integrating with Windchill PLM and Visualization services .
Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards and published in PTC.com
Assist in the creation and implementation of technical training and documentation related to the above topics
Collaborate with other offices worldwide to provide first class support for mission-critical customers

Must-Have Skills (3-5 bullet points)

What are the things that cannot be taught or learned within the first 6-12 months of starting their job

Minimum Bachelor Degree (B.E) in Mechanical Engineering
Computer Science with 1 to 2 years of experience in troubleshooting/supporting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD or other MCAD solutions) and/or Client-Server architecture or Freshers
Knowledge in Java and Database is a must
Experience in any CAD application (Creo, Solidworks, Catia, UGNX, AutoCAD) will be an advantage
Unix/Windows: User level with basic administration knowledge and Baisc Networking is a plus
Strong written and verbal communication skills

Life at PTC is about more than working with today s most cutting-edge technologies to transform the physical world. It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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Associate Product Analyst