Title: Salesforce Data Migration Business Analyst

Job Location: Chennai, India, or India-Remote

Our Department: Digital Transformation

Job Overview: The Salesforce Data Migration Business Analyst will be responsible for the implementation and support of Sales and Service Cloud applications. This individual will work under the guidance of IT leadership to execute the Salesforce strategy effectively.

Key Responsibilities:

Gather and document business requirements, define scope, and perform map/gap analysis for Data Migration.
Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.
Configure and customize Salesforce applications, including workflows, profiles, custom objects, rules, etc.
Create reports and dashboards for users and business decision-makers.
Drive user adoption of Salesforce by supporting and training users.
Develop test plans and cases, conduct system integration testing, and perform user acceptance testing (UAT) to validate system functionality and performance.
Collaborate with business users, cross-functional teams, and IT resources to deliver solutions.
Track, monitor, and report project status using Jira software.

Required Qualifications:

5+ years of experience in Salesforce implementation, Data Migration and IT systems.
Knowledge of any professional service automation tools like Kantata etc.
Knowledge of sales processes such as Opportunity , quoting, Contract management in Salesforce
Deep understanding of Salesforce features and customization capabilities.
Strong analytical skills to understand complex business processes and data.
Ability to manage project timelines, identify risks, and effectively report project status.
Excellent communication skills to articulate and convey information to business leaders and key stakeholders.
Problem-solving skills to identify issues and develop creative solutions.
Ability to learn new features and capabilities of the Salesforce platform and stay updated.
Strong understanding of system integration and ETL tools.
Salesforce certification is a plus.