We are seeking a ServiceNow Technical Architect who can play a dual role driving presales activities and providing technical leadership for solution architecture. The ideal candidate is customer-facing, confident in presenting solutions, and capable of designing scalable, end-to-end ServiceNow implementations aligned with client needs.

Key Responsibilities:

Presales Responsibilities:

Engage with customers during early conversations to understand business requirements and pain points
Own and deliver technical presentations, demos, and solution walk-throughs to customers
Collaborate with the sales team to craft winning proposals, solution documents, and effort estimations
Respond to RFPs/RFIs with high-quality, scalable solution designs
Influence stakeholders with strong storytelling and articulation of ServiceNow capabilities

Technical Architect Responsibilities:

Design ServiceNow solutions across modules like ITSM, ITOM, CSM, HRSD, etc.
Define and drive architecture blueprints, ensuring alignment with best practices and platform capabilities
Guide technical teams during the implementation phase with clear direction and oversight
Lead discussions on integrations, data flow, performance optimization, and scalability
Ensure technical quality, governance, and consistency across all project phases
Act as a trusted advisor to clients throughout their ServiceNow journey

Required Skills & Experience:

10+ years of total IT experience with 5+ years in ServiceNow architecture and implementation
Deep knowledge of multiple ServiceNow modules and capabilities
Hands-on technical skills: scripting, integrations, performance tuning, platform architecture
Strong presales and customer engagement experience
Excellent verbal and written communication skills
Ability to simplify complex ideas and present them confidently to executive stakeholders
ServiceNow certifications (CIS, CTA, or equivalent) highly preferred

Role: Technical Architect

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: B.Tech/B.E. in Any Specialization

PG: M.Tech in Any Specialization, MCA in Any Specialization

ServiceNow Technical Architect-Presales-Solutioning