Accountabilities

Global Business Consultant

Consult with business process owners to understand and drive the business strategy within the business process areas of Customer Vendor Identity (Business Partner)
Ensure the future set of programs/ projects are prioritized by business leaders and mapped against the business strategy
Provide business process leadership and expertise to challenge, support, enable and improve business performance
Translate business change needs into an IT environment and vice-versa, being a conduit between the business and IT in ensuring smooth delivery governance of process, data and system changes
Identify changing business requirements and opportunities resulting from situational changes (e.g. new regulations, business situations or data insights) to shape new business processes
Own one or more framework(s) (design box) through which the Design Authorities assess compliance with the global process standards
Champion a global business process management approach with a consistently applied set of methods, tools and techniques
Ensure changes to Business Partner data processes and tools are aligned to supporting process areas to provide a transparent end-to-end operating model
Design agile and sustainable processes to support the introduction of new business models

Identity specific

Analyze existing customer and vendor management processes and design optimized business processes leveraging the Business Partner model
Develop a comprehensive strategy for implementing the Business Partner concept, plan for system integration and data harmonization
Coordinate with Master Data team and regional functional analysts to validate country and regional business change requests and bring them to the relevant Design Authority
Oversee the migration of legacy customer and vendor data to the Business Partner model, create roadmaps for data cleansing, harmonization, migration and process transition
Develop change management strategies to facilitate adoption of new identity models across the organization
Create comprehensive documentation for new identity related processes, design and deliver training programs for end-users and operational teams
Drive continuous improvement together with operational teams and stay updated with new features related to Business Partners and identity
Collaborate with various departments (e.g. Finance, HR, Procurement, etc.) to ensure alignment; manage expectations from different stakeholders on identity related matters
Ensure that Business Partner processes comply with relevant regulations (e.g., GDPR), help in the implementation of appropriate controls and governance structures on data privacy
Act as a liaison between business users and IT support teams for issues related to the Business Partner model and identity

Global Identity Lead Consultant