This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer service operations. This role is instrumental in building a future-ready workforce, enabling large-scale change management, and aligning people, processes, and technology for scalable growth and operational excellence.

Responsibilities

Execution plans for new initiatives -technology rollouts, process transformation, and operating model changes.
Implement strategies to support business transformations, including communications, training, and adoption measurement.
Implement reskilling/upskilling programs to support evolving customer needs.
Contribute to the continuous improvement in associates performance by partnering with employees on best practices and exploring new and different methods that stimulate & enhance growth and performance.
Own new program launch and new hire onboarding, performance enhancement programs, publishing of Global Services growth.
Collaborate with Readiness Manager Training and HR business partners to understand current and future skills requirements.
Develop and maintain readiness plans, including timelines, resources, and communication strategies.
Assist with the development of work plans and continuous improvement initiatives.
Create newsletter, flyers and communication, process related updates to the associates.
Measure readiness and transformation success; create executive dashboards and progress report.
Presenting improvement Information using a variety of Instructional Techniques and Formats, such as role-playing, simulations, team exercises, group discussions, videos and lectures.

Qualifications

Bachelors Degree - Required
5 years of experience in Ensuring the delivery of high-quality and impactful strategic experiences. Ability to balance long-term vision with hands-on execution Deep understanding of cultural nuances in global workforce alignment. Ability to balance long-term vision with hands-on execution.
Strategic Planning, Organizational Development, Workforce Transformation, Change Management, Analyze Impact of Change, Strong program management, stakeholder engagement, and communication skills. Live the Paychex Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.

This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer

Project Coordinator Organizational Readiness