Responsible for effectively developing and facilitating learning & development programs that drive new hire retention and employee productivity to meet business unit metrics. Increase the knowledge of new hire participants, inspect & validate the proficiency and execution of key processes, skills and tools required to execute at or above new hire key performance metrics.
Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, performance against KPIs, and skills proficiency to leadership.
Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks all other program materials required to execute an effective learning program.
Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met.
Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation.
Maintain a consistent presence via in-person and virtual observations to review employee performance and provide timely leadership feedback process execution and development opportunities, as well as coaching recommendations.
Participate in leadership meetings and applicable training programs and events to provide insights on learning opportunities, make effective recommendations for employee proficiency improvements, and maintain relevancy to industry trigger events and competitive positioning.
Other duties as assigned.

Qualifications

Bachelors Degree in in related field - Preferred
2 years of experience in relevant and proven sales, service or training experience.
2 years of experience in B2B sales / service environment.
2 years of experience in consultative or relationship management.
2 years of experience in specific industry sales / service environment.
2 years of experience in prospecting, pipeline management, and networking. Live the Paychex Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.

Learning Instructor/Corporate Trainer