Job Title: Team Lead - Operations

Level: OM1

Reporting to: Assistant Manger

Location: Bangalore

Working Hours/ Days: 9 Hours / 5 Rational Days a Week

Shift: Rotational Night shifts

Company URL: www.sagilityhealth.com

Key Responsibilities:

Team Management:

Performance Monitoring:

Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts).
Set and track performance targets and KPIs.
Implement strategies to achieve and exceed performance goals.

Quality Assurance:

Operational Management:

Reporting:

Training and Development:

Compliance:

Ensure compliance with company policies, procedures, and regulatory requirements.
Maintain up-to-date knowledge of industry trends and best practices.

Qualifications:

Experience:

Minimum 5 years of experience in a contact center environment.
Proven experience in a supervisory or team leader role, preferably in an international voice contact center.

Skills:

Eligible candidates please share the resume on [HIDDEN TEXT]

Role: Team Leader

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

Team Leader - Operations