Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.

Analyst will work, monitor the progress and also work with the partner teams and customer support teams.

He/She will need to join the customer calls, project and Operations call

Experience Required: Minimum 3+ years of Cloud and customer production support experience.

Education Qualification & Certifications:

B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering.
Graduates/Post-Graduates from any stream or Diploma in Computer Engineering
Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.

Job Description:

Working knowledge of Oracle Cloud (OCI) and/or other cloud services
Hands on experience & experience of Dockers & Kubernetes is necessary.
Working knowledge & experience of Oracle Cloud (OCI) and/or other cloud services
Working knowledge & experience of Oracle Database administration and maintenance
Customer onboarding, provisioning, Go-Live readiness
Basic knowledge of Gitlab CI-CD and Git tools are mandatory.
Working knowledge of Linux System Admin
Automation & scripting skills, terraform, python, shell
Should be well conversant with SaaS services and products
Should work closely with Cloud Engineering and Product engineering teams
Basic Networking knowledge and experience in using Load Balancer tools
Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc.

IT Consulting/Projects - Systems Administrator II