Role Responsibilities

Support Oracle Demand Planning processes, including CTO forecasting and planning measure management.
Collect data from Fusion and internal systems, troubleshooting failures.
Support supply planning processes like MPR and constrained/unconstrained planning.
Utilize expertise in supply planning data models, REST APIs, and BIP reports to drive business outcomes.
Lead E2E Planning Integrated Business Cycles.
Resolve critical planning issues related to plan behavior, data gaps, supply/demand reconciliation issues, etc.
Execute quarterly patching testing and validations.
Receive, analyze, and prioritize support tickets related to Oracle Demand Planning Processes.
Perform initial assessment of issues with data collection from Fusion and external systems, triaging failures, and routing to support teams.
Document and categorize supply planning processes like MRP and constrained/unconstrained planning.
Identify severity and impact of problems related to supply planning data models, REST APIs, and BIP reports.
Monitor and coordinate support for E2E planning integrated business cycles.
Manage incident tickets related to supporting E2E Oracle SCP.
Track and prioritize quarterly patch testing needs.

Qualifications

5+ years of experience with Oracle Demand, Supply Planning, and Global Order Promising solutions.
Strong understanding of supply chain planning concepts and methodologies.
Proficiency in data collections and integration between systems.
Knowledge of MRP and planning processes.
Experience with REST APIs and BIP reporting.
Good understanding of integrated planning business cycles.
Strong troubleshooting and problem-solving skills.
Ability to manage quarterly patch testing processes.
Excellent communication skills with both technical and business stakeholders.
Technical aptitude with data models, BIP, and system integration (REST APIs, etc.).
Strong analytical and critical thinking abilities.

Oracle Demand & Supply Planning: Service Engineer