Job Title: Hotel Operations & Maintenance Manager

Location: Pan India (Multiple Hotels)

Key Responsibilities:

Review hotel operation and maintenance activities on daily basis for all the hotels across India and other properties.
Ensure that the hotels pan India operate as per SOPs set, industry benchmarks, and follow the processes and procedures as per schedules.
Get the HLP reports from all the units on a daily basis for analysis, highlight the concern unit in case of any deviation.
Focus on planned preventive maintenance activities on a regular basis as per schedules.
Renewal of annual maintenance contracts for all essential services like HVAC, Heat pumps, Lifts, DG set, Compliances, Water tank cleaning, fire systems, etc.
Finalize technical scope of work, rate negotiation, and assist the unit team for releasing Work Orders & Purchase Orders.
Timely attend breakdowns, failures, incidences and restore the systems within minimum downtime.
Ensure that units are maintaining inventories for engineering tools, equipment, consumables, etc.
Track and fulfill engineering-related compliances like pollution control board, fire system, electricity, etc.
Manage health and upkeep of all engineering systems/equipments to increase life span, performance, and reduce consumption.
Planning, scheduling, and execution of renovations of the hotels as and when required.
Annual budget preparation and review and guidance to the hotels GMs.
Pre-opening of the hotels & resorts along with the operation and project team.
Visit schedule for all hotels to interact with engineering teams, review operations, impart training, receive feedbacks, etc.
Check mandatory log books, registers, and records.
Complaints analysis and corrective actions on them.
Prepare and present to management MIS on HLP consumption, work progress, PMP, inventories, Capex works along with cost/benefit analysis, etc.
Coordination with unit GMs and engineering teams for MEP activities or any kind of assistance.
Coordination with unit engineering teams to get the required data, major engineering works, or technical guidance.
Coordination with the project team for smooth handing over of the hotels, scheduling, snagging works, etc.
Coordination with consultants for timely completion of mandatory compliance requirements by the government.

Preferred Candidate Profile:

Good communication skills.
Market intelligence and knowledge.
Negotiation skills.
Networking.
Work relationship management.
Change management.

Deputy General Manager