Job Summary

5 to 10 years experience, Have good knowledge of BSS Products (Pre-paid Charging System, Billing System).
Hands on experience on deployment, integration, configuration and Testing of BSS applications (charging, billing, CRM) in complex customer networks Projects.
Good understanding of Mobile service solutions with good debugging and problem-solving skills.
Experience on CSG Single View will be an added advantage.
Participate and Drive System Integration, implementation, configuration, verification and testing of a Pre-paid Charging and Billing System in a BSS Project.
Design HLD, LLD and maintain test data, test cases and test scripts for projects, ensure the continued high level of quality in our business systems.
Test applications for consistency and ease of use, understanding business needs and requirements and testing to guarantee that enhancements, features are functioning are deployed as intended.
Document and prioritize test conditions and test scenarios, Identify, log, and track defects discovered during testing.
System Integration activities from BSS system to legacy Applications and Mobile network.
Participate in the System testing, System Integration Testing (SIT) and User acceptance testing (UAT) for Charging, Billing, CRM.
Excellent Team Spirit, co-operative with mentoring capabilities.

Technical Skills:

Must have previous experience of working on projects with Pre-paid Charging and Billing System Projects with a Global leading BSS players. Experience on CSG Single View will be an added advantage.
Must Have Knowledge and experience of mobile communication protocols: GSM / IN call flow, GPRS, UMTS, LTE, WiMAX, CAMEL, SS7.
Good to have solid grasp in multiple technical areas like LINUX, UNIX, DIAMETER, SMPP, RADIUS, Web Services, SOAP, HTTP, Oracle, Veritas Volume Manager, Clustering, Networker, MySQL, Java, Perl, IP networking including HP/CISCO Switch s, client server concepts, data migration fundamentals, Virtualization, F5 load balancer, EMC Storage Cloud, HP Server, Nutanix, Exadata, VMware vSphere etc.
knowledge of interfacing network elements like MSC, VLR, HLR, SMSC, SCP, SDP, GGSN, SGSN, GX, GY, SY etc.

Soft Skills:

Ability to maintain composure and drive issues effectively when working with Customer and Product Management groups.
Detail oriented good analytical skills.
Excellent communication and presentation skills, written and oral
Bachelor Degree in Engineering

Customer Support Executive