ABOUT EVERNORTH:

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview

Agile Product Management Advisor

Position Overview

The Agile Product Management Advisor uses specialized depth and experience to oversee the decomposition of business vision/ process flow to tangible MVPs, writing and modifying of complex technical functional requirements for products varying in complexity. The Sr Advisor acts as conduit between business and engineering, steering the discussion towards futuristic, reliable solutions to solve complex business problems.

The Agile Product Management Advisor is responsible for the initiatives supporting the Specialty Pharmacy Area. This position utilizes technical, operational aptitude and experience to understand, incorporate and translate business use cases/needs to system flow charts, story maps and refined story shells. The Sr Advisor is also adept at Software Lifecycle handling and contributes to / challenges design proposals to deliver optimal solutions on-time and on-budget. Adept at representing requirements in actionable, measurable outcome driven approach. Manages deadlines and ensures overall success of assigned portfolio initiatives from beginning to end.

Responsibilities

Proactive and takes an active role in understanding the business case, why a change is being requested and learning the desired future state.
Focused on continuous learning, adopting probe and learn approach for self-learning
Leverages knowledge of the product's value stream and system interactions to identify when new features or product changes are needed to achieve business value.
Has a sound understanding of breaking down a problem/ ask to requirements.
Understands the aspects of well-rounded requirements (functional/ non-functional)
Communicates stakeholder goals and expected outcomes to the engineering/ Solution Architect/ Principal engineering team and writes definition-of-ready user stories, incorporating architectural changes recommended by engineering.
Facilitates product backlog grooming sessions, ensuring the highest impact work is delivered soonest. Responsible for maintaining product technical roadmap and advocating prioritization at the right time for non-functional work.
Adept at building relationship with business, technology partners to establish a circle of trust with stakeholders.
Has overall ownership of a defined capability or technical product area, including product value, cost of ownership, health and non-functional requirements (reliability, scalability, usability, security, performance, etc.).
Cultivates trusted relationships with Business/BAT and Technology partners to foster teamwork and a shared understanding of the product vision, goals and priorities.
Leads sprint planning, story refinement , feature elaboration sessions with business and technology stakeholders.
Actively participates in planning sessions that form cohesive, iterative plans and ensure the team's work creates the iterative value (e.g. supports the completion of MVPs/Epics in concert with other teams).
Proactively resolve upstream dependencies and resolve conflict effectively across teams. Participates in team standups, and retrospectives, facilitates dialog with stakeholders during sprint reviews/product demos.
Identifies, monitors and communicates technical product health metrics and KPIs and advocates for product improvements with Business/Technology partners.
Manages allocation of team capacity to ensure appropriate levels are utilized for product health improvements and reduction of technical debt (e.g. integration and deployment of tooling, test automation, etc.)
Leverages agility tools (e.g., Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g., manage story aging, manage WIP, epic size/throughput, etc.).
As a member of the team, drives complex projects from an end-to-end perspective, understanding the business logic end to end and helping orchestrate requirements with all cross functional dependency teams.
Ability to be succinct and crisp in representing stories, risks and updates. Ability to provide program updates to Sr leaders at various level as required by project/ program.
Detail oriented and possesses excellent task management, documentation skills

Qualifications

Required Skills:

Agile experience required preferably Agile SAFe certified.
JIRA/Jira Align, Aha Product, Draw IO, MPP
Exposure on Data Modeling, Data analysis, Test Data creation
Proven Experience in Product roadmap and Backlog creation
Able to analyze Java, Cobol, PLSQL programs
Strong in Cross team collaboration – UI/UX, Scrum teams (Own & Interdependent), Delivery leaders, BPO, SRE, Security, Legal & Compliance...etc.
Prior experience in facilitation of PI Planning, Path to green, ART & SOS...etc.
Expertise of PBM or Healthcare domain
Excellent Verbal and Written Communication skills
Ability to navigate difficult discussions using data as evidence for best next steps and resolution.
Ability to build strong relationships with stakeholders, execution teams and peers.

Required Experience & Education: 

11-13 years of Years experience in software development or maintenance
College degree (Bachelor) in related technical/business areas or equivalent work experience.
Demonstrate ability to perform root cause analysis and suggest rectification options.
Strong verbal and written communication skills – Should be able to provide technical and functional impact summary of the managed incidents
Development/ Design experience preferred
Previous Product Management experience driving complex business products required.
Certification in Product Management preferred; not mandatory.
Proven track record of excellent communication and stakeholders

Location & Hours of Work

Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Agile Product Management Advisor - HIH -Evernorth