To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements

Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location

ORGANISATION CHART

Head Technology => IT Head => Lead (Applications)

KEY ACCOUNTABILITIES

Accountabilities Key Performance Indicators Business process Documentation and SOP approval from Discom

Coordinating with stakeholders to integrate the applications into the overall business processes.

Lead design and ensure the platform meets all the SLAs measurement requirement.

SAT / SLA Approval of each meter lot from Discom.

Project SLAs should be met on daily / monthly basis.

To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team.

HES/MDM/Peripheral applications

1. Leading the planning and execution of integration of all system

2. System should work to the satisfaction of all the stakeholders.

There should not be any delay in field operations (CI/MI etc) owing to application reasons.

Additional reports, if required, for better monitoring should be developed in respective modules.

Ensuring that adequate security patches are applied, and platform is timely upgraded

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers

INTERNAL INTERACTIONS

Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head team, Business Team (If required)

FINANCIAL DIMENSIONS

Safeguarding SLA Deductions for GMR

Clear demarcation of the responsibly in case of any field failure

OTHER DIMENSIONS

Minimize client escalations and maintain positive environment

EDUCATION QUALIFICATIONS

B.Tech (Preferably Computer Science) / MCA

Strong data interpretation Analytical ability

Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders

Ability to effectively manage numerous simultaneous External and Internal interactions

RELEVANT EXPERIENCE

8+ years of total experience in the area of metering / Smart metering

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving Analytical Thinking
Planning Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution Results
Teamwork Interpersonal influence

Role: Practice Manager / Head

Industry Type: Engineering & Construction

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: B.Tech/B.E. in Any Specialization

PG: MCA in Computers

Junior Manager - Applications