Job Title: CRM Executive, MK Sons Fine Jewels

Location: Bandra, Mumbai (Preferably candidates from the Western Railway line)

Department: Sales & Front Office

Reports To: Marketing Head

Job Type: Full-time

About MK Jewels:

MK Jewels is a leading jewellery brand known for its exquisite craftsmanship, premium collections, and customer-first approach. With a growing digital presence and a strong retail footprint, MK Jewels is committed to delivering world-class service and building long-term relationships with its clients.

Role Overview:

We are looking for a CRM Executive (preferably from the Hospitality industry) who can bring in a service-oriented mindset, strong interpersonal skills, and a customer-centric approach to enhance client relationships and drive customer loyalty.

Key Responsibilities:

Customer Engagement & Service Excellence:

Provide a warm, professional, and personalized welcome to each client, ensuring a memorable customer experience.

Handle inquiries, concerns, and complaints efficiently across multiple channels (in-store, phone, email, WhatsApp, and social media).

Ensure timely and personalized follow-ups to enhance client satisfaction and conversion.

Relationship Management:

Build and maintain long-term relationships with clients by understanding their needs and preferences.

Collect and manage customer data including key life events (birthdays, anniversaries, engagements) to create customized promotions and offers.

Regularly connect with customers to foster trust and loyalty.

Sales Support & Conversions:

Track leads and monitor conversion rates, providing insights on trends and opportunities.

Identify barriers to conversion and collaborate with the sales team to resolve them.

Support front-office and sales teams in delivering seamless customer journeys from enquiry to purchase.

Customer Insights & Reporting:

Leverage customer data to analyze preferences, buying behavior, and feedback for strategy improvements.

Prepare reports on customer interactions, conversion metrics, and feedback trends for management review.

Continuous Improvement:

Stay updated on industry trends and CRM best practices.

Proactively suggest process improvements to enhance customer experience and operational efficiency.

Requirements & Qualifications

Bachelor's degree in Hospitality Management, BBA, Marketing, or related field.
1–3 years of experience in customer-facing roles (hospitality, luxury retail, or similar industries preferred).
Strong communication skills in English, Hindi, and one regional language.
Proven ability to handle high-value clients with patience, empathy, and professionalism.
Strong problem-solving skills with the ability to think on your feet in customer situations.
Good organizational skills with the ability to manage multiple interactions simultaneously.
Knowledge of CRM software/tools will be an added advantage.

Why Join MK Jewels

Be part of a renowned jewellery brand with a growing digital presence.

Work in a creative and dynamic environment with growth opportunities.

Opportunity to work in a dynamic and customer-focused environment.

Attractive career growth opportunities and training support.

Competitive salary with performance-linked benefits.

Work with a creative, motivated, and passionate team.

How to Apply: Interested candidates shall apply in confidence to [HIDDEN TEXT] or WhatsApp on 9819349000.

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