Introduction

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM SuccessFactors.

In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients.

Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

Candidate should be apt in SuccessFactors Employee Central and SuccessFactors Global Benefits and must possess hands-on experience in both of the modules.

Candidate must have a minimum of 8 years of overall experience in IT. Associate certification in SuccessFactors Employee Central is a must.

Professional Certification in SuccessFactors Employee Central and SAP HR knowledge is good to have.

Candidate on a day to day basis will need to manage SuccessFactors Benefits (Medical, Life, Pensions and Retirement Plans etc.) related support issues, enhancements, execute mini projects/rollouts end to end, manage business stakeholders, groom and guide junior resources as and when needed.

Manages components of HR technology for Employee Benefits, contributes to problem-solving and process improvement, and collaborates across disciplines to deliver integrated solutions.

Owns workstreams or components of HR technology solutions.

Improves existing processes through analysis and stakeholder input.

Ensures data quality, compliance, and system performance within scope.

Partners with HR, IT, or business functions to deliver end-to-end solutions.

Supports training, onboarding, or mentoring of junior team members.

Builds trust-based relationships with HR, IT, and business stakeholders; facilitates collaboration across roles to deliver solutions and improvements.

Interprets structured and unstructured data, identifies performance trends, and uses insights to support process enhancements or system optimizations.

Adjusts communication style depending on the audience (technical, business, or cross-functional); proactively shares insights, risks, and opportunities.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

SAP SuccessFactors Configuration: Independently configures and maintains module settings, translates functional requirements into system behavior, and supports testing and issue resolution.

SAP SuccessFactors Employee Central Benefits, Core HR Employee Central, Reports Center knowledge and potential certifications.

HR IT Ecosystem Understanding: Understands the role of SAP SuccessFactors within the integrated HR IT landscape (e.g., payroll, identity management, service delivery), and anticipates cross-system impacts.

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