Power Critical Intelligence That Protects Organizations Worldwide

Power technology that keeps the world's leading organizations informed and protected. The Technical Support Engineer ensures mission-critical AI intelligence platforms operate seamlessly, enabling customers to respond faster to emerging risks. Build a long-term global career with Emapta, gain exposure to world-class innovation, and experience the top 1% workplace designed for ambitious professionals seeking meaningful growth and lasting impact.

Snapshot

Employment Type: Full-time
Work Setup: Work From Home, India
Shift: Rotating Schedule, Consecutive Off

Benefits

Competitive package
Medical life insurance
Work from home arrangement
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Employee engagement initiatives
Mentorship and exposure to global leaders and teams
Diverse, inclusive, and supportive culture
Transparent performance management
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

Qualifications

Skills and Experience

1 to 3 years of experience in IT, technical support, or a related technical role
Proven ability to troubleshoot technical issues independently across unfamiliar systems
Strong written English communication skills with a professional, client-facing approach
Experience supporting API troubleshooting and integration issues
Proficiency with ticketing and productivity tools such as Salesforce, Zendesk, Jira, Google Workspace, or Slack

Ideal Backgrounds

Experience with IT security or Identity and Access Management (IAM), including Single Sign-On (SSO), authentication systems, and user access management
Understanding of Tier 1-2 network engineering, including network infrastructure, firewalls, proxies, DNS, and corporate IT environments supporting SaaS platforms
Familiarity with cybersecurity tools and workflows, including SIEM platforms, threat intelligence solutions, and security integrations
Experience with web development or web support, including troubleshooting browser-level issues, inspecting network requests, and supporting API integrations
Familiarity with database administration, including reading or writing basic queries for data lookup and log analysis

What We Are Looking For

Strong troubleshooting mindset with the ability to solve unfamiliar technical problems across multiple technologies
Intellectual curiosity with the initiative to investigate issues and identify effective solutions
Adaptability and versatility to support a broad range of technologies rather than a highly specialized domain

Schedule

Availability to work assigned rotating shifts, including weekends and on-call rotations, based on business requirements

Responsibilities

Configure and deploy Single Sign-On (SSO) integrations across enterprise identity provider environments
Troubleshoot authentication failures, login issues, platform access problems, and browser-related incidents
Debug alert delivery failures across email, mobile, webhook, and API channels
Diagnose and resolve customer environment issues involving network, firewall, proxy, and DNS configurations
Troubleshoot API issues and support customer integrations
Analyze logs and system data to identify patterns, determine root causes, and resolve technical issues

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

#EmaptaEra #EmaptaIndia

Technical Support Engineer SSO, API & Network Troubleshooting