Data Management, Change Management, Crm

quality processes , Lean Six Sigma Green Belt certified, Use of analytics QA tools, Data management and monitoring tools, New hire readiness assessment, Agent coaching feedback development, Quality trend analysis reporting, Analytics systems and tools

Power Bi, Databricks, Sql, data quality management

wire transfers , Payment Testing, RGW, VolPay, MTS, GMTS, Volante Products, EPE Message Gateway, Dodd-Frank, Content Manager, Systems Quality Assurance, FIN ISO, SWIFT MT messages gateway, Real time payments, PEGA Smart Investigate, ACI Worldwide, ACH payments

Quality Assurance, Claims Management, Risk Analysis, Insurance Operations, Data Analysis, Internal Audit, Compliance