Position Overview

Soft Services Executive - Job Description

The Soft Services Executive is responsible for managing and overseeing the delivery of soft facilities management services to ensure high-quality, cost-effective operations that meet client expectations and contractual obligations.

Key Responsibilities

Service Delivery Management Oversee day-to-day delivery of soft services including cleaning, catering, waste management, landscaping, pest control, and reception services. Ensure all services meet agreed service level agreements (SLAs) and key performance indicators (KPIs). Conduct regular site inspections and quality audits to maintain service standards.

Vendor and Contract Management Manage relationships with third-party service providers and subcontractors. Monitor vendor performance against contracts and SLAs. Negotiate service agreements and manage contract renewals. Coordinate vendor scheduling and ensure compliance with company policies.

Client Relationship Management Act as primary point of contact for client soft services matters. Address client concerns and resolve service issues promptly. Prepare and present regular service performance reports. Build strong client relationships to identify opportunities for service enhancement.

Budget and Cost Control Develop and manage soft services budgets. Monitor expenditures and identify cost-saving opportunities. Process invoices and ensure accurate financial reporting. Provide budget forecasts and variance analysis.

Health, Safety, and Compliance Ensure all soft services operations comply with health and safety regulations. Conduct risk assessments and implement safety protocols. Maintain required documentation and certifications. Ensure vendor compliance with regulatory requirements.

Team Leadership Supervise soft services staff and coordinate team activities. Provide training and development opportunities. Conduct performance evaluations and manage staff scheduling.

Required Qualifications

Education and Experience Bachelor's degree in Facilities Management, Business Administration, or related field preferred. 2-4 years of experience in facilities management or soft services delivery. Experience managing multiple service contracts and vendors.

Skills and Competencies Strong organizational and project management abilities. Excellent communication and interpersonal skills. Problem-solving mindset with attention to detail. Proficiency in Microsoft Office Suite. Knowledge of facilities management software systems. Understanding of health and safety regulations.

Personal Attributes Customer service orientation with professional demeanor. Ability to work independently and manage multiple priorities. Strong negotiation and conflict resolution skills. Proactive approach to service improvement.

Working Conditions

Office-based with regular site visits to client locations. May require occasional evening or weekend work for emergency situations. Travel within assigned territory as needed.

Facility Executive