Key Responsibilities

Maintain the digital asset/channel governance registry ensuring business ownership and accountability for each digital asset/channel whilst maintenance through the lifecycle including effective change management; create transparency by building oversight on existing digital assets/channels
Collaborate with compliance/risks functions (like Patient Safety, Ethics, Risk & Compliance, Legal, Legal Brand Protection, Data Privacy & Artificial Intelligence, Information Security & Compliance, Regulatory Affairs, Quality) to identify and report on deviations (incl. recommended actions) and implement corrective and preventive actions for remediation
Contribute to engaging Digital Governance Champions to support their business functions to ensure governance while also helping to manage the network of Digital Governance Champions assisting them in their oversight and activities
Engage and collaborate with Business, partnering with stakeholders to support implementation of governance requirements and enable business digital engagement initiatives in a compliant manner.
Maintain effective communication channels to optimize the interface between global and local teams to raise awareness on digital governance its related effective implementation
Support in audits / inspections and remediation of findings (constant readiness). Analyze inspection and audit outcomes on global and country level and ensure global oversight for critical findings
Lead or participate in cross-functional collaborations at an enterprise level for strategizing and planning quality enhancement projects related to Digital Governance activities and provide ongoing project support and guidance to global teams, regions and countries
Collaborate as an individual contributor to support the definition of standards and processes required for digital assets/channels portfolio - governance, risk & compliance (governance master process)
Lead and drive the risk identification and assessment for Novartis digital engagement activities that need governance oversight to follow the regulatory requirements and all applicable Novartis policies, procedures, standards and guidelines to maintain compliance throughout their life cycle
Implement end-to-end process view for digital asset/channel portfolio and identify gaps and areas for improvement/simplification (control framework & control ownership)
Work with compliance/risks functions (like Patient Safety, Ethics, Risk & Compliance, Legal, Legal Brand Protection, Data Privacy & Artificial Intelligence, Information Security & Compliance, Regulatory Affairs, Quality) at an Enterprise level in support of digital engagement projects to unblock problem statements and accelerate time to market speed
Engage key stakeholders to seek feedback to support the continuous improvement of the governance end-to-end process (operational excellence) through applying by-design principles, lean management approaches and automation efforts for best-in-class operational excellence
Implement end-to-end governance process in a fast changing and growing landscape of digital assets / channels / platforms / technologies
Support translation of business needs to digital governance requirements; support maximizing business value through enabling risk-based governance and addressing bottlenecks
Leverage and translate learnings for supporting our business functions through awareness & trainings
Collaborate with key stakeholders to evaluate, understand and support projects to unlock digital activities and innovation within the business

Essential Requirements:

Graduate / Master s Degree in relevant area (Life Sciences, Information Technology, Pharmaceutical related, Business Administration, Digital Marketing) / MBA
5+ years of experience working in social media at an agency or corporate environment OR Equivalent combination of education and experience in a related regulated industry is desired
Must have reasonably good knowledge of the Internet including following current trends.
Knowledge and understanding of social media platforms supporting a variety of digital communications i.e. websites, mobile apps etc. i.e. Facebook, Google+, YouTube, Pinterest, Instagram, Twitter, Snapchat, and others
High level of attention to detail with the ability to multitask with an Enterprise approach to work and problem solving i.e. strong analytical and data - driven thinking.
Ability to work independently and collectively in a unique virtual environment
Ability to develop partnerships and collaborate with other business and functional areas
Ability to interact with integrity and a high level of professionalism at all levels i.e. team members and senior management
Ability to work and influence successfully within a matrix environment and build effective business partnerships at all levels
Track record to quality and excellence in service delivery for business impact
Advanced Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook and/or MS Project) is a must
Fluency in English with excellent verbal, written, and interpersonal communication skills
Associate must be self-motivated with an entrepreneurial mind set.

Desirable requirements

Some understanding i.e. knowledge/experience with digital marketing, website analytics tools etc.
Some practical experience in areas of governance, compliance and/or risk consulting
Strong analytical skills linked with conceptual thinking capabilities to meet quality and compliance standards for performance measurement and risk analysis (KPI s, SLAs, KRIs).
Ability to focus on delivering to timelines for projects requiring participation of cross-functional/divisional projects
Experience with Agile project methodologies, Understanding basic concepts of Lean / Six Sigma methodology (Green Belt) and tools, Project and Stakeholder Management i.e. project and time management skills

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