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We are currently seeking a SolarWinds Administrator to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

The SolarWinds Administrator is responsible for the daytoday administration, configuration, and support of the SolarWinds monitoring platform. The administrator works closely with senior engineers, operations teams, and account stakeholders to support monitoring requirements and address operational issues.

Key Responsibilities

Platform Administration & Support

Administer and support the SolarWinds Orion platform and related modules.
Perform routine platform maintenance, health checks, and basic troubleshooting.
Support upgrades, patches, and backup activities under guidance from senior administrators.
Monitor platform performance and resolve polling or data collection issues.

Monitoring & Alerting

Configure and maintain monitoring for network devices, servers, and infrastructure components.
Develop and manage alerts, thresholds, and trigger conditions.
Finetune alerts to reduce false positives and alert noise.
Validate alert recovery behavior and resolve stuck or nonclearing alerts.

Event & Incident Enablement

Support outofthebox integration with ITSM tools (e.g., ServiceNow) for incident creation.
Assist in mapping alerts to incidents and ensuring accurate severity and CI association.
Work with senior resources to troubleshoot alerttoticket synchronization issues.

Dashboards & Reporting

Build and maintain standard dashboards and views for operations teams.
Generate availability, performance, and utilization reports as required.
Support customer and internal reporting requests.

Operational Support & Collaboration

Act as L2 support for SolarWindsrelated incidents and service requests.
Participate in incident investigations and root cause analysis.
Follow operational processes, documentation, and governance standards.
Work closely with senior SolarWinds administrators for complex issues and enhancements.

Required Skills & Expertise

Technical Skills

Handson experience with the SolarWinds Orion platform.
Working knowledge of modules such as:

Network Performance Monitor (NPM)
Server & Application Monitor (SAM)

Understanding of SNMP, ICMP, WMI, and agentless monitoring concepts.
Basic experience in alert configuration and threshold tuning.
Familiarity with network fundamentals (switches, routers, firewalls).
Basic exposure to SQL / SWQL or scripting is a plus.

Operational Skills

Understanding of incident and event management processes.
Ability to follow troubleshooting playbooks and escalation procedures.
Knowledge of ITIL concepts is desirable.

Soft Skills

Strong analytical and problemsolving skills.
Good communication and documentation skills.
Ability to work in shifts or oncall rotations if required.
Willingness to learn and grow towards a senior SolarWinds SME role.

Experience & Qualifications

4-7 years of experience in IT operations or monitoring tools.
2-4 years of handson experience with SolarWinds administration.
Experience working in enterprise or managed services environments preferred.
SolarWinds or ITIL certification is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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