Location: Bangalore, India

Experience: 2-3 Years

Industry: SaaS / Telecom / Billing Platforms

Job Description

We are seeking a talented and detail-oriented Technical Documentation Writer to join our team in Bangalore. You will be responsible for enhancing and maintaining the documentation for the OneBill platform, with a strong focus on API documentation and developer guides. The ideal candidate will have a technical background, experience working with SaaS products, and a proven ability to produce clear, concise, and industry-standard documentation.

Key Responsibilities

Develop, improve, and maintain technical documentation for OneBill, including user guides, API references, integration guides, and release notes.
Collaborate with product managers, developers, and QA teams to understand new features and document them accurately.
Create and update API documentation using industry standards (OpenAPI/Swagger, RAML, etc.).
Ensure documentation is clear, concise, and accessible to both technical and non-technical audiences.
Review and edit existing documentation for accuracy, consistency, and completeness.
Gather feedback from internal teams and users to continuously improve documentation quality.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
2-3 years of experience in technical writing, preferably in SaaS, telecom, or billing domains.
Strong understanding of APIs and experience writing API documentation (REST, SOAP, etc.).
Familiarity with API documentation tools such as Swagger, Postman, or similar.
Excellent written and verbal communication skills in English.
Ability to work independently and collaboratively in a fast-paced environment.
Attention to detail and a passion for creating high-quality documentation.

Preferred Skills

Experience with Markdown, HTML, and documentation generators.
Familiarity with developer portals and knowledge base platforms.
Experience working in Agile environments.
Ability to work AI tools

Technical Documentation Writer (API Focus)