Your Responsibilities

Provide technical support and troubleshooting for the Dayforce WFM (Time and Attendance module
Assist end-users in resolving system issues related to time and attendance, processing, and related functionalities
Document and track support tickets, ensuring timely resolution of user inquiries and issues
Collaborate with cross-functional teams to address system bugs, enhancements, and upgrades
Conduct testing and validation of system configurations, updates, and enhancements
Train end-users on Dayforce Time and Attendance functionalities and best practices
Stay up-to-date with the latest Dayforce features and industry trends

Who we are looking for

University education or equivalent. Preferably Business Related in nature.
Demonstrate critical thinking and analytic skills with strong problem solving and troubleshooting skills
Ability to accurately collect information in order to understand and assess the clients needs and situation
Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
Ability to prioritize workload and provide timely follow-up and resolution
Previous experience in supporting Dayforce Time and Payroll or similar HRIS software
Knowledge of timekeeping and payroll processes
Strong communication and interpersonal skills
Focus on delivering quality customer service
Attention to detail and ability to handle confidential information.
Ability to work in a fast-paced, deadline-driven environment.

Your preferred qualifications

Strong attention to detail
Strong verbal and written communication skills
Ability to manage confidential and sensitive employee information
Ability to set priorities in a fast-paced environment
Previous experience in supporting Dayforce Time and Payroll or similar HRIS software
Knowledge of timekeeping and payroll processes

Time and Attendance Support Analyst, HR Systems

Senior Support Analyst