Responsibilities

Guides the team in the use of SAFe Agile/Scrum practices to ensure value and customer satisfaction - Leads the team on self-organizing to fulfill the Agile/Scrum framework
Ensures Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls
Assesses the Scrum Maturity of the team/organization and coaches the team to higher levels of maturity at a pace that is sustainable and comfortable for the team/organization
Responsible for removing impediments to team progress
Facilitates discussion to identify alternatives or different approaches, enable decision-making, and / or resolve conflict.
Embraces new tools and techniques to manage oneself and a team.
Enables an environment of trust where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving.
Facilitates delivery without coercion, assigning, or dictating the work.
Assists with internal and external communication.
Enables disclosure and transparency to the business about development and grows business trust
Supports and educates the Agile team's Product Owner, especially with respect to grooming and maintaining the product backlog
Provides support to the team using a servant leadership style whenever possible and leading by example
Working on concurrent projects
Working with a large number of stakeholders

Qualifications

Minimum 10 years of total work experience
Excellent facilitation, situational awareness, and conflict-resolution skills
Knowledge of burndown techniques, retrospective formats, bug bashing, Kanban, etc
Experience working with Agile-oriented User Stories, ATDD, TDD, continuous integration, and continuous and automated testing.
Previous experience as a team lead
Excellent communication and mentoring skills
Knowledge of ServiceNow a plusDeep knowledge of ITSM, ITOM, DevOps, and SecOps.
Good understanding of ITIL processes.
Good understanding of agile and hybrid Project Management methodologies.
Knowledge of ServiceNow instance design and administration

Associate Manager, ServiceNow Scrum Master

Group Deputy General Manager - Finance