Client Focus: Ensure a client-centric approach in all operations and regulatory reporting activities, aiming for accuracy and timely delivery.
Improvement Initiatives: Continuously improve operational efficiency and performance culture within the team.
Innovation: Drive innovation in regulatory reporting processes and technology to improve service levels.
Workforce Empowerment: Foster a culture of empowerment, motivating and supporting teams to perform at their best.

Regulatory Reporting: Ensure accurate and timely submission of all regulatory reports in line with regulatory timelines.
Record Keeping and Archiving: Maintain comprehensive and up-to-date records and archives of all unit-related activities, including regulatory circulars and clarifications.
Complaint Handling: Ensure all complaints and queries related to regulatory returns are addressed promptly.
Cost Reduction: Proactively identify cost-reduction opportunities while ensuring no compromise on service delivery quality.
System Management: Ensure that Systems, EUCs, and ECNs are updated and compliant with regulatory requirements.
Compliance with Policies: Ensure compliance with Regulatory Reporting Risk Policies/Standards and other group policies.
Error Log Management: Ensure that all regulatory reporting breaches are documented in the Regulatory Reporting Error Log and reported to UORM/Compliance.
Audit Compliance: Ensure no failed audits related to regulatory reporting, and proactively manage financial penalties or warnings arising from errors/delays.
Document Updates: Regularly update DOIs to reflect any changes in regulations or operational procedures.

Control Performance: Conduct ongoing reviews of internal and external events to assess control performance.
Risk Management: As the first line of defence, comply with applicable laws and manage risks associated with regulatory reporting and internal processes.
Regulatory Compliance: Maintain strict adherence to regulatory expectations and policies set by the second line of defence.

Team Spirit: Foster a collaborative and conflict-free working environment, ensuring team spirit and strong internal relationships.
Performance Appraisal: Ensure timely completion and submission of annual self-appraisals.
Behavioral Consistency: Ensure team behavior aligns with the Group's values, fostering a culture of compliance and ethical behavior.

Enhancing Service Levels: Support operations in enhancing service levels without compromising risk or adherence to SLAs.
Operational Risk: Assist in the identification and mitigation of operational risks within the unit.
Audit & Risk Control Standards: Manage and implement operational risk controls and audit standards within the unit.
Automation: Identify opportunities for automation to enhance service delivery and reduce risk exposure.
Control Systems: Support the development and management of control systems that address operational risks and gaps.

Compliance with Laws: Ensure adherence to local and international banking regulations, ensuring regulatory timelines and accuracy in reporting.
Regulatory Reporting: Act as the key point of contact for regulatory reporting queries and ensure all submissions are accurate and on time.
Error Logging: Maintain the Regulatory Reporting Error Log and escalate issues to UORM/Compliance where necessary.
Regulatory Audits: Ensure there are no audit failures related to regulatory reporting and that no financial penalties result from errors or delays.

Ethics and Compliance: Uphold the highest standards of ethics and business conduct, complying with all relevant regulations and the Group's Code of Conduct.
Risk & Controls: Lead the Risk & Controls function within operations, ensuring the effective identification, escalation, mitigation, and resolution of risk and compliance matters.
Cultural Leadership: Contribute to a culture where risk and compliance concerns can be openly raised, with a focus on the fair treatment of all stakeholders.

Analytical Skills: Strong ability to analyze complex regulatory and operational data to ensure compliance and risk mitigation.
Computer Literacy: Proficient in the use of regulatory reporting systems, tools, and other relevant software.
Time Management: Ability to manage multiple deadlines and tasks while ensuring timely and accurate reporting.
Internal Negotiation Skills: Strong interpersonal skills to effectively manage internal stakeholders and ensure alignment on regulatory requirements and risk management.
Knowledge of Operations: In-depth understanding of operations processes and procedures, particularly in the context of regulatory reporting.
Regulatory Knowledge: Familiarity with group policies, local regulations, and controls governing financial operations and reporting.
Problem-Solving: Strong problem-solving skills to address issues proactively and ensure that operational risk is minimized.
Communication Skills: Strong written and verbal communication skills, with the ability to clearly communicate complex regulatory information to diverse stakeholders.
Organizational Skills: Excellent organizational and planning skills to ensure regulatory deadlines are consistently met.
Team Player: Ability to work collaboratively with cross-functional teams to achieve regulatory compliance and operational excellence.

At least 5 years of experience in regulatory reporting, compliance, or operations management in a banking or financial services environment.
Experience with regulatory frameworks and operational risk management.
Proven ability to manage compliance and risk-related activities in a highly regulated environment.

A Bachelor's degree in Finance, Business, Law, or a related field is required.
Certifications in Regulatory Compliance or Risk Management are a plus.

Manager Non-Financial Regulatory Reporting COE