This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary

Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy.

Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.

Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Strategy

Support and provide inputs to Regional Head, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk
Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
Deploy the strategies across products and channels
Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
Ensure the fraud risk management team achieves expense and loss budget targets

Processes

Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management
Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation.
Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Key Responsibilities

People & Talent

Compliance with all relevant process procedure, guidelines, rules & regulations
To work and solve problems independently and be able to work in a deadline-oriented environment

Risk Management

Identify and share industry best practices and work with the businesses for their feasibility and implementation.
Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
Manage the fraud risk at pre-acquisition stage for lending and liability products
Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk

Governance

Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal stakeholders

RCOs, Country Retail Risk Head
Regional / Country Business Heads and Product Head, Retail Client segment
FGCs/ In country governance forums (or other forums, as may be applicable)
Financial Crime Risk
Country Collections Head and Policy team
Relevant members of Risk Operations management team
Internal IT partners supporting Retail Clients business
HR, SIS & L &TD team
Operations, L&C and Customer Experience Management unit

External stakeholders

Auditors and Regulators
Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
Law Enforcement agencies
Suppliers, vendors and consultants

Skills And Experience

Fraud Domain Skill
Investigation Report Writing
Field Investigation
Stakeholder Management
Training skills
Negotiation skills
Escalation management
Team Management skills
Vendor Management
Listening skills

Qualifications

Graduate/MBA qualified with minimum Fraud Domain Experience of 7 yrs

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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