About us

WeWork India is one of India's leading flexible workspace operators - Great Place To Work certified (Nov 2024 - Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

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About the Role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the face of WeWork.Every member of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.

Roles and Responsibilities

Illustrate WeWork's core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact :

Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage On-Demand member check-ins and check-outs
Prepare and distribute promotional materials to guests/potential members
Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

Membership Management :

Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Solve member-related issues to ensure that a cohesive community is maintained
(tickets, emails, escalations and in person)
Conduct member one on ones and gather feedback
Work on member net promoter score target
Own a percentage of the building's renewal/growth target
Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management

Make posters for events and prepare newsletters
Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
Plan business development activities for ancillary revenue streams such as external events
Host periodic new member orientations
Create monthly events calendar and plan around allocated budget

Building Operations and Management :

Assist with move-ins and move-outs prepare and distribute member welcome packets
Assist with building operations and maintenance to ensure the highest level of member experience
Fielding and assigning requests submitted through the ticketing platforms
Manage keycard activations and assisting members with minor operational challenges, wherever applicable
Ensure that the building is clean and well kept
Order consumables and ensure that the building spends are within the budget
Take charge of mail and package responsibilities as needed
Submit building receipts to the Community Lead and the Community Manager for expense reports
Identify issues for escalation to the Community Lead and the Community Manager and document the same accordingly
Support and manage on ground third party support teams

Experience and Qualifications

Bachelor's degree
1-2 years customer service/Hospitality and/or sales experience
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion for entrepreneurial communities
Proficient in basic computer skills

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

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