This role leads Deltatre's Mumbai TechOps team, delivering technical support and managing signal acquisition for live operations across global sports and entertainment events. The team operates 24/7/365 and is responsible for the operational reliability of the platforms during live broadcast windows — signal acquisition via IP, satellite, and fibre; linear channel and system monitoring; incident response and root cause analysis.

As TechOps Team Leader, you will own the day-to-day operations of the Mumbai TechOps team. You will hold accountability for SLA and KPI delivery, lead process improvement and automation initiatives, and develop the team's capability over time.

Full-time, shift-based 24/7/365 operation. For this role you must be able to work on a hybrid basis with at least 2 days per week working in the Mumbai office in Andheri.

Responsibilities

Operational Oversight

Manage the transition of support into Tech Operations, collaborating with customer and project teams to ensure smooth handovers
Define and improve procedures and best practices for linear channel and system monitoring
Define and improve procedures and best practices for signal acquisition via IP, Satellite, or Fibre
Review and report regularly on incident management performance, ensuring timely and effective resolution of tickets
Assist with complex issues, providing guidance to the team for fast resolution
Provide TechOps Level 2 cover during bank holidays, sickness, and as required by business needs

Team management

Oversee and manage the TechOps team, ensuring effective day-to-day operations
Create and maintain rosters that provide adequate team coverage in line with business needs
Ensure adherence to relevant processes, improving them where useful
Provide access and tools for support operations to function
Conduct one-on-one meetings and development reviews with team members to support their career progression
Lead recurring (bi-weekly) team meetings — updates, challenges, best practices

Continuous improvement and collaboration

Identify and implement day-to-day operational improvements that enhance efficiency and productivity
Identify and implement automation opportunities to reduce manual effort and minimise errors
Collaborate with Project Managers and technical staff to transition tasks from projects to support teams cleanly

Training and development

Support staff with development initiatives — enabling them to take on additional responsibilities and advance their careers
Facilitate cross-training opportunities within the team to build flexibility and redundancy of capability
Own the onboarding and training of new joiners, ensuring they are equipped with the knowledge and skills required to succeed

Collaboration and communication

Work closely with global technical teams (Video Engineering, Development, Infrastructure Operations) to resolve incidents and provide root cause analysis
Organise handover and training sessions for the TechOps support team

Documentation and reporting

Maintain accurate and up-to-date documentation of client-specific operational needs, procedures, and escalation protocols
Prepare and present regular reports on performance metrics and SLA compliance to senior management
Update procedures as the operation evolves

Requirements

You have led a TechOps or live operations team before in a 24/7 broadcast environment. You know what good SLA discipline looks like, what kills it, and how to spot the patterns in incoming incidents that mean something needs to change upstream — not just at the ticket level.

Required

5+ years experience in live transmission and/or 24/7 OTT broadcast environments, including demonstrated leadership in a senior role
Knowledge of streaming protocols and the general use of encoders/transcoders
Solid knowledge of SLA/KPI management and operational workflows
Hands-on experience with service desk tools (JIRA, ServiceNow, or equivalent)
Familiarity with at least one IT observability platform (Datadog, New Relic, Grafana, or comparable)
Familiarity with video analytics platforms (Conviva, NPAW, or comparable)
Familiarity with automation tools and approaches for reducing manual effort
Comfortable with shift-based coverage and able to maintain protocol-driven response during live event peaks
Clear problem-solving, organisational, and communication skills

Valued

ITIL v4 or equivalent service management qualification
Hands-on experience with signal acquisition via IP, Satellite, or Fibre
Experience working across both internal teams and third-party providers
Background in sports broadcasting or rights-holder operations

Who Thrives Here

Running a TechOps team in a 24/7/365 environment is a discipline. The visible work is platforms staying up and incidents getting resolved; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with clear authority — they know what they will accept and what they will not, and they make those judgements visible to the team.

A successful TechOps Team Leader at Deltatre tends to be patient with people development (you are explicitly here to build a stable, capable team), protective of the team's focus during incidents and demanding periods, and curious about how the systems and workflows could be better. The role rewards structural thinking and steady judgement more than heroics.

Process and what to expect

1-hour Technical round of Interview: we will deep dive on your experience and collect examples of the responsibilities you've been dealing with in your past experience. A chance to deep dive on the role and for you to ask questions.
1-hour Competency Based Interview: we will ask you situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it.

If any of these formats would be difficult for you, tell us — we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.

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