Role & responsibilities

An experienced customer service professional for a role that includes technical knowledge in mechanical and chemical/analytical testing. Customer-facing strengths with enough domain understanding to engage clients confidently, solve problems, and identify business opportunities.

Preferred candidate profile

Qualifications:

Essential: B.Sc./Diploma/B.tech in textile/Graduation
Desirable: Good communication skills

Experience Profile :

Minimum Years : 3 Years ; Maximum Years : 15 Years
Industry/ Sector: Textile Testing
Scope of job /Activities handled: Customer Services

Key Results Areas ( KRAs) & Key Deliverables:

Handle day to day operations in a timely, complete and proper manner
Responsible to review the orders prior to sample registration and clear the queries with the customer beforehand.
Select the correct package / tests to register the sample.
Ensure that samples are booked correctly as per the request.
Follow up, monitor and report on all pending activities to the customer
Prepare and send quotations within set deadlines (when requested).
Responsible for the timely delivery of the test reports and emailing the soft copy to the right contact.
Constantly strive to deliver outstanding services
Listen to and anticipate the clients needs to offer the most suitable solution
Always act in a friendly and reliable manner
Prepare regular job status report and communicate to CS Manager
Act upon client feedback
Manage timely trouble shooting and assist customers as necessary
Ensure availability to customers
Build and foster collaboration with internal teams involved in service delivery
Go beyond regular service level and provide extra-mile support
Abreast of SGS new products and services and propose them to customers as appropriate
Ask for more business while interacting with customers
Go beyond clients core business to identify new opportunities
Act upon or forward business opportunities beyond sphere of influence to the sales team
Promote a positive image of SGS

Senior Executive Customer Service : NRO CS

Executive/Senior Executive Customer Service