Position Title:

Senior Associate – SAP O2C (Order to Cash)

Primary Purpose

The Senior Associate – SAP O2C is responsible for delivering scalable and efficient SAP Order to Cash (O2C) solutions including Sales, Billing, AR, Credit & Collections, and Customer Hierarchy processes. This role ensures integration with related systems and adherence to project timelines, quality standards, and compliance requirements. The position requires collaborating with business partners, IT teams, and vendors while supporting global deployments and system enhancements.

Key Responsibilities

Solution Delivery & Enhancement
Lead design, implementation, and support for SAP O2C functions including Intercompany Sales, Credit Management, AR, Billing, and integrations with external platforms (e.g., BillPay, Vistex, Hybris).
Cross-Functional Integration & WRICEF Management
Work on complex cross-functional requirements, including the creation and enhancement of WRICEF objects while ensuring robust integration with upstream (planning) and downstream (logistics, finance) processes.
Testing & Compliance Support
Conduct thorough testing cycles including Unit, Integration, Regression; ensure compliance with global/local requirements (e.g., e-invoicing, Nota Fiscal) and collaborate with audit/SOX teams.
Stakeholder Collaboration & Continuous Improvement
Work closely with internal and external stakeholders, identifying areas for continuous improvement, and ensuring alignment with global strategy and organizational goals.

Position Responsibilities

ResponsibilityPercent of TimeDeliver O2C project implementation, rollouts, enhancements, and support40%WRICEF development and cross-system integration30%Testing, QA, reporting, analytics, and compliance20%Drive performance alignment, knowledge sharing, and growth10%

Organizational Relationships

Collaborate with business stakeholders to understand business processes and functional requirements.
Coordinate with external vendors and implementation partners on integrations, enhancements, and deployments.
Work with developers and ABAP teams on WRICEF objects and solution customizations.
Align with finance, audit, logistics, and compliance teams to ensure integrated solution delivery and compliance.

Education and Experience

Education:

Bachelor's or Master's degree in Business Management, Information Technology, or related discipline.

Experience:

8+ years of experience in SAP O2C, AR, Credit & Collections, with multiple full-cycle implementations.
Experience in life sciences or pharmaceutical industry preferred.
Strong domain expertise in commercial and order management processes.
Proven track record in cross-functional SAP solution delivery including S/4HANA migrations and enhancements.
Demonstrated experience working across regions and global environments with matrix reporting structures.

Technical Skills Requirements

Strong configuration and functional expertise in:
Billing, Credit Management, AR, Cash Applications
FSCM – Collections & Dispute Management
Customer Master Data, Hierarchies, and related pricing/contract data
Intercompany billing, third-party sales, and service billing scenarios
e-Invoicing (DRC), local statutory invoicing (Nota Fiscal), external tax integration (e.g., Vertex)
Credit card integration (e.g., Paymetric), SAP Digital Payments
Customer portals (BillPay), Dunning processes, Pre-Notification Letters
Experience with OpenText integration for document archiving
Hands-on experience with:
Debugging, User Exits, BAPIs, and working with ABAP developers
SAP WRICEF documentation and development lifecycle
Performance tuning and optimizing SAP integrations for latency and reliability

Physical Position Requirements

Work Hours: 3:00 PM – 12:00 AM EST (ICC Second Shift)
Location: Hyderabad, India (Zoetis International Capability Center)
Flexibility: May require extended hours or weekend support during deployments or go-lives
Travel: Minimal, but could include travel up to 10–20% based on project demands

Senior Associate, SAP Sales, Intercompany & E-Invoicing