Position Summary:

The Payment Card Industry Data Security Standards (PCI DSS) Program Manager is responsible for defining and supporting the PCI DSS Team by interacting with the regulators, working with business leadership, and the overall project management of the program including work assignments. This role is also responsible for the direct audit support and the management of the governance obligations. This individual will work with business, technology, and solution teams to develop artefacts that support the program overall long-term business objective. This individual must possess a strong understanding of Cigna processes and capabilities across all integrated application/business work streams.

Experience Required:

Qualified candidates will typically have 13 - 16 years of professional IT work experience and managing projects/initiatives.
A Master s degree or Agile certification is a plus.
Cyber Security experience/background is mandate.

Responsibilities:

The activities handled during this timeframe are:

Define and communicate the program vision, strategy, and objectives in alignment with organizational goals.
Oversee the planning, execution, and delivery of multiple projects within the program.
Coordinate and manage cross-functional teams to ensure successful project execution.
Develop and maintain program plans, including timelines, milestones, and resource allocation.
Identify and manage program risks, dependencies, and issues, ensuring timely resolution.
Monitor program performance and metrics, providing regular updates to senior management and stakeholders.
Ensure effective communication and collaboration among project teams and stakeholders.
Facilitate program governance meetings and decision-making processes.
Ensure compliance with organizational policies, standards, and regulatory requirements.
Foster a culture of continuous improvement and best practices within the program.
Be the first escalation point when issues arise within the PCI space.
Serve as a subject matter regardless of what methodology is used to execute.
Communicate the importance of and drive team s compliance with Cigna policies and procedures.

Competencies / Skills:

Strategic Thinking: Ability to develop and implement strategies aligned with business objectives.
Customer Focus, deep understanding of customer needs and the ability to translate them into product requirements.
Leadership, the ability to lead and inspire cross-functional teams to achieve common goals.
Adaptability, flexibility to adapt to changing priorities and business needs.
Decision Making, strong decision-making skills based on data and insights.
Deep understanding of technical requirements, portfolio, and program epics
Good understanding of best testing practices and ability to provide feedback at technical reviews.
Ability to review deliverables for completeness, quality, and compliance with established project standards.
Expert level of healthcare products, Commercial, Medicare/Medicaid
Ability to resolve conflict (striving for win-win outcomes); ability to execute with limited information and ambiguity
Ability to deal with organizational politics includes the ability to navigate a highly matrixed organization effectively.
Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies)
Stakeholder management (setting and managing expectations)
Strong business acumen including the ability to effectively articulate business objectives.
Analytical skills, Highly Focused, Team player, Versatile, Resourceful
Ability to learn and apply quickly including ability to effectively impart knowledge to others.
Effective under pressure
Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills.
Strong problem-solving and critical thinking skills
Proficiency in product management software (e.g., JIRA, Confluence)
Experience with Agile and Scrum methodologies
Familiarity with data analysis and reporting tools

Experience Desired:

Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results.
Demonstrated core project management skills including project planning, scope management, issue and risk management, resource planning, financial management, etc.
Experience with Agile delivery methodology.