Call Monitoring, Quality Audits, 7 Qc Tools, Feedback skills, Quality Frameworks and Processes, Communication, NPS tracking and improvement, Stakeholder Management

google sheets , Excel, AHT, Quality Audits, Basic quality tools, CSAT, Resolution Rate, Cycle Time, Policy Adherence, NPS, Ticket Closures

It Project Management, Quality Analyst, It Projects, Cmmi, Gap Analysis, Manager Quality Assurance, Deployment

Quality Analyst, audits or evaluations, Auditing, Quality Tools

Functional Testing, Json, JIRA, REST, Api Testing, Postman, Quality Assurance, Azure DevOps, Fluent Commerce OMS, Defect Tracking Tools, Xray, Order Management Systems