Ccnp, SSL, Authentication, Linux Os, Ipsec, Waf, Ccna, Python, Cloud Computing, VoIP, Virtualization Technologies, Hardware Redundancy, Dynamic Routing Protocols, Routing and Switching Fundamentals, Network Security Expert NSE7, SD-WAN

Devops, SaaS platforms, Technical Customer Support, B2B tech products, Troubleshooting

information technology infrastructure library , Scripting, Servicenow, It Service Management, Microsoft Office 365, Help Desk Support, Operating Systems, Automation, Agile Methodology, Windows Servers, Desktop Support, Linux, Computer Hardware, Microsoft Azure, Computer Science, Active Directory, Microsoft Windows 10, Peripheral Devices, Technical Support, Issue Tracking

Ipsec, Wireshark, BGP, Solarwinds, Gcp, Terraform, Ansible, Azure, OSPF, Python, AWS, FWaaS, ZTNA, SWG, SASE, ThousandEyes, CASB, Gre, SD-WAN

Enterprise Software, Java, Distributed Systems, Apache Kafka, Cloud Infrastructure, Linux Administration, Kafka Connect, data platforms, Confluent Platform

Machine Learning, Confluence, Saas, JIRA, Python, Ai, zendesk

Linux Administration, Cloud, Docker, Backup And Recovery, Networking, Kubernetes, Virtualization, Upgrade Patterns, Bash or similar Linux scripting languages, Software Development Life Cycles

Unix, Grafana, Windows, MySQL, Microsoft Azure, Excel, Pycharm, Putty, SQL server, Linux, Winscp, Elastic Search, MongoDB, Word, Microsoft Windows Operating systems, Azure Alerts, Server Logs, Application Logs, Azure Monitoring, SaaS Application logging and Monitoring, zendesk, Salesforce, Data Dog, Application Insight, AWS cloud Infrastructure, Azure SQL Log, Troubleshooting Tools, Advance Formulas

Http Protocol, Dns, Pbr, Routing, PAC files, Networking fundamentals, Packet Analysis with tcpdump and Wireshark, Diagnosing network latency and intermittent issues, Red Hat Linux fundamentals, Active Directory, Application Support Basics, 3-way handshake, Windows Permissions, WCCP, Layer 2 and 3, Information Security Concepts, MSSQL fundamentals, Windows and Linux memory dump capture and analysis, Load Balancer Fundamentals, Endpoint application stack diagnostics, Reading and analysing log files

Technical Support, Problem Solving, Customer Interaction, Familiarity with CRM software, Inside Sales Support, Product Knowledge, Documentation