The Senior Consultant, ADDM (Application Discovery and Dependency Mapping) is responsible for leading and delivering Application Discovery and Dependency Mapping project workstreams. They are the subject matter expert (SME) for Application Discovery and Dependency Mapping. The SME works closely with other technology SMEs to build and validate accurate application affinity groups and associated business applications within the ADDM platform.

Key Responsibilities

Use of Application Discovery and Dependency Mapping platforms including but not limited to Device42.
Creates and maintains ADDM platform configurations to accommodate Client requirements.
Configures and maintains automated discovery jobs and associated scheduling.
Coordinate efforts with other SMEs, Client resources, and vendors to remediate discovery job errors.
Lead ADDM workstreams including assisting in project plan development, project status reporting, coordination of Client and internal resources, and adhering to established project schedules and timelines.
Independently work with Client stakeholders to ensure affinity groups and associated business applications are accurately developed and validated in the ADDM platform.
Generate standard and custom reporting to support the development of project deliverables.
Participate as a subject matter expert in project workshops.
Maintain close communication with Client stakeholders including senior leadership on matters that require explanation, interpretation, or advice.
Develop and promote relationships both internally and with client stakeholders.
Participate in business development efforts for ADDM opportunities including assisting or leading POCs and demos, project scoping, and proposal development.
Mentor other internal resources on the use of ADDM platforms by leading training and knowledge transfer sessions.

Qualifications

At least five (5) years as an IT Manager, Director, or Consultant at a Management Consultant Organization (Big 4, Slalom, etc.).
At least two (2) years of experience in conducting Application Discovery and Dependency Mapping with Device42.
Experience with other platforms such as Flexera Foundation/Cloudscape, ServiceNow Discovery/MID, AWS Migration Evaluator, Microsoft Azure Migrate, and/or Google StratoZone is also highly preferred.
Experience with other systems of record such as ServiceNow CMDB, LeanIX, Confluence, Jira, SolarWinds, Datadog, Dynatrace, etc. are also important skills used in the delivery of ADDM services.
Knowledge of ITSM and ITOM processes including CMDB.
Understanding of authentication technologies such as Active Directory, LDAP, TACACS, CyberArk, etc.
Basic understanding of Linux/Unix shell commands.
Understanding of networking topics including IP Addressing, TCP/UDP Ports, TCP/IP Protocols, load balancers, firewalls, NAT, etc.
Ability to troubleshoot a network connection by using ping, traceroute, netstat and other commands.
Understanding of common application architectures and components (database, middleware, web, etc.)
Basic understanding of IaaS/PaaS cloud computing. Experience and/or familiarity with AWS, Azure, Google are a plus.
Ability to manipulate and analyze large data sets in Microsoft Excel and Microsoft PowerBI for data visualizations.
Ability to communicate esoteric technical concepts to business leaders using verbal communication and visual aids such as PowerPoint or PowerBI.

Education

Undergraduate degree in Computer Science, Mathematics, or similar discipline.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

ServiceNow Senior Technical Consultant - ITSM

Senior Technical Consultant - Device42