Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. Team's vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the enterprise (GS/GTLS, GCS, ICS, GMNS), with strong focus on strengthening controls, driving efficiencies, and improving user experience. This role is for managing the iPlus Business Health Sales Incentive Payouts.

Responsibilities

Key Responsibilities:

Analyze key business requirements and identify KPIs, business drivers etc.
Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features.
Develop end to end business understanding as well as System architecture to better support Business needs.
Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines.
Drive complete Testing starting from scenario identification to complete execution.
Identify and deliver on future looking features to drive better customer experience.
Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process.
To ensure all payouts go out on time and error-free

Skills/Capabilities

QUALIFICATIONS

Functional

2-3 Years of Experience in resolving and optimizing complex business problems using Varicent ICM
Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions)
Understanding of sales performance management domain
Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
Knowledge of User experience principles
Experience of End-to-End Software Product Solution implementation
Experience of User story drafting (Agile perspective)

Technical

Varicent ICM Platform ( MUST HAVE)
HTML, CSS & Java Script
RDBMS / Big Data / Hadoop
Rally & JIRA
SQL

Preferred

Exposure to other Incentive platforms like Callidus, Anaplan etc.
Experience in Data analytics and Automation

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Associate-Digital Product Management

Associate Digital Product Management