Job description

What does the Sr. Director of Recruitment really do Think of yourself as someone who ensures that the right people are becoming TaskUs employees so that the company is headed in the right direction to accomplish its aggressive strategic goals.
Imagine yourself going to work with one thing on your mind: that you will ensure that all TaskUs stakeholders (clients, employees, shareholders, as well as future clients) are knowledgeable about the company's recruitment practices. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will provide a data-driven approach through the adoption of systems and implementation of standardized reporting and processes.

As a Sr. Director of Recruitment, you will:

Drive a successful BPO recruitment cycle and support roles for all centers in the Philippines;
Determine if and when additional department team members are needed.;
Conduct quarterly performance appraisals, giving feedback on performance and expectations for the following quarter;
Manage attendance, compensation and career growth of direct reports;
Hold team meetings on a weekly basis;
Plan and administer the annual budget;
Create annual and quarterly department goals. You will provide leadership and recruitment strategy for sustained growth in new and existing markets. You will determine if and when additional department team members are needed;

Recruitment Pipeline & Systems Management:

Be the lead partner for hiring managers and site directors to create and refine recruitment strategy;
Provide market analysis and compensation benchmarks as needed;
Ensure that all recruitment technology systems are up-to-date and in correct working order and internal processes are efficient and abided by;
Research and provide recommendations for new technology;
Establish accurate forecasting pipeline management and process improvement throughout the lifecycle of talent acquisition.
Sourcing strategy and employer branding
Partner with corporate marketing on employer brand strategy through digital recruitment efforts, budget optimization, pipeline review, and diversity;
Direct recruitment and brand marketing strategy for all sites;
Develop creative sourcing initiatives by partnering with new vendors, brainstorming internal events, utilizing social media, partnering with Marketing, and always improving our applicant rate;
Refine and manage consistent recruiting, interviewing, and hiring processes that support a highly positive candidate experience and recruiter/hiring manager efficiencies.
Account Acquisition Duties
Serve as Recruitment Head POC for prospective clients by developing a custom strategy and traveling onsite for presentations;
Create a recruitment strategy for new site openings including team structuring and hiring, job board/career page creation, assessments and scoring plan, and employer branding initiatives.
Do you have what it takes to become a Sr. Director of Recruitment

Requirements:

Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting.
A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness.
Strong work ethic and passion for leading a team and producing results, extreme attention to detail, strong business acumen and critical thinking skills.
At least 10 plus years of experience designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment. 2+ years of management experience and prior experience with high volume recruitment methods. Specific experience in strategic staffing, executive recruiting, and university relations.
Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation.
Extensive experience in fully utilizing an Automated Tracking System (ATS).
Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors.
Someone with hyper-growth company experience is highly preferred.
Open to travel up to 30% of the time. Someone with close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Customer Support Specialist