Are you ready to make an impact at DTCC

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Job Family: Clearing & Securities Services

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

We are seeking a skilled technical Troubleshooting resource to join our dynamic team. The ideal candidate will have good experience in understanding web applications coupled with the ability to troubleshoot user issues and be able to resolve technical issues related to relational databases and web applications built using Appian. The candidate should be eager to learn, able to prioritize between multiple tasks while communicating effectively with a globally dispersed team.

What You'll Do:

Assist in troubleshooting and resolving technical issues for Appian-based web applications that use relational databases with the goal of ensuring minimal downtime and optimal performance.
Must have a strong understanding of relational databases, with a focus on data integrity, performance, and security
Help diagnose and fix problems in Talend workflows, focusing on data extraction, transformation, and loading processes
Assist in handling Autosys-based job scheduling and automation, ensuring smooth execution of batch jobs and workflows.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement troubleshooting strategies.
Document and track issues, resolutions, and best practices to improve the overall troubleshooting process.
Provide technical support during production releases and maintenance windows, working closely with the Operations team.
Stay up-to-date with the latest industry trends and best practices in troubleshooting and technical support

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Talents Needed for Success:

Minimum of 3 years of experience in technical troubleshooting and support
Proficiency in relational databases, including database management and query writing.
Understanding of Web applications and integration patterns
Familiarity with Talend and basic knowledge of ETL processes
Familiarity with with job scheduling and automation.
Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Additional Skills needed for Success:

Knowledge of SQL Server is desired
Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud) is beneficial.
Exposure to Low Code No Code systems such as Appian is a plus
Experience with version control systems (e.g., Git) and collaboration tools (e.g., Jira, Confluence).
Knowledge of scripting languages such as Python and Shell/Batch programming is a plus.
Understanding of Agile processes and methodologies, with experience in working in an Agile framework using Scrum.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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