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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Forward Deployed Engineer Senior

About The Role

We are seeking a highly accomplished technologist to join our Forward Deployed Engineering Team as a Lead Forward Deployed Engineer. This role focuses on architecting and delivering complex AI-driven and Agentforce-powered enterprise solutions.

You will serve as a trusted technical advisor to strategic customers, translating business challenges into scalable architectures and guiding the design and deployment of intelligent automation systems. This role demands deep architecture expertise, strong consulting acumen, and hands-on experience delivering enterprise AI solutions.

Your Impact

Architect Agentic Systems

Design complex Agentforce solutions including multi-agent orchestration, prompt frameworks, and autonomous workflows.

Design AI Grounding Architectures

Lead development of RAG frameworks, vector database integrations, and knowledge grounding strategies.

Lead Technical Design

Facilitate architecture workshops and produce enterprise solution blueprints.

Define Data & Integration Strategy

Architect enterprise data ecosystems integrating Salesforce Data Cloud and external platforms.

Serve As Escalation Authority

Diagnose and resolve complex architectural and delivery challenges.

Drive Pre-Sales Advisory

Support solution envisioning, technical discovery, and scope shaping.

Influence Product Innovation

Provide Voice of the Customer feedback to product and engineering teams.

Mentor & Enable Engineers

Lead knowledge-sharing and technical enablement initiatives.

Roles, Skills & Responsibilities

Translate business requirements into scalable technical architecture, solution blueprints, and phased implementation roadmaps.
Architect multi-cloud Salesforce implementations spanning Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and industry solutions.
Design robust data models, object relationships, and enterprise data structures to support scalability, reporting, and governance.
Define automation strategy leveraging Flow, Apex, approval frameworks, and orchestration aligned to business processes.
Architect secure sharing and visibility using role hierarchy, OWD, sharing rules, and Shield patterns when required.
Design and govern enterprise integration architectures using REST/SOAP, middleware, and event-driven patterns; integrate Salesforce with ERP/Finance/CPQ/Marketing Automation/data platforms.
Define identity and access strategy using SSO, OAuth, SAML, and enterprise security standards.
Architect large data volume (LDV) solutions including indexing, archiving, performance tuning, and governor-limit-aware patterns.
Establish enterprise data governance: data quality, enrichment, privacy, retention, and compliance.
Define custom development strategy using Apex, LWC, APIs; lead code reviews and enforce patterns, reusability, and best practices.
Establish DevOps and release frameworks using Salesforce DX, CI/CD pipelines, Git/version control, environment strategy, and release governance.
Lead architecture risk assessments, performance impact analysis, and serve as escalation authority for complex issues.
Lead Architecture Review Boards and provide design approvals for enterprise initiatives.
Facilitate discovery workshops, solution envisioning sessions, and technical design reviews with customer stakeholders.
Agentforce delivery: Experience in at least 2 end-to-end Agentforce projects with involvement in discovery, solution design, implementation, rollout, and defining the customer roadmap for enhancements.
Hands-on working knowledge across Agentforce capabilities including: Agent development, Agent security / access controls, guardrails ,Deployment & environment strategy, testing approach
Expertise supporting agent deployment, testing, and release management, including functional testing, grounding validation, and regression testing across environments.
Expertise in troubleshooting agent behaviors including hallucinations, grounding gaps, orchestration failures, and integration errors.
Experience with monitoring agent performance, refining prompts, and optimizing response quality based on user feedback and usage analytics.
Strong stakeholder communication skills with ability to present architecture and trade-offs to senior technical and business audiences.
Strong problem-solving skills including troubleshooting complex multi-system failures and driving RCA.

Certifications (Required)

Salesforce AI Specialist and Data Cloud Consultant
Agentforce Legend Badge
Salesforce Application Architect or System Architect (highly preferred).
Platform Developer II (preferred).

Consulting & Client Engagement Skills

Own executive client relationships.
Lead strategic transformation conversations.
Drive account expansion and growth strategy.
Represent delivery in executive steering forums.
Align technology programs to business value realization.
Executive presence and leadership maturity.
Strong decision-making and judgment.
Organizational influence and stakeholder management.
Coaching and talent development mindset.
Conflict resolution and negotiation skills.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.