ANSR is hiring for one of our client

About Albertsons Companies Inc.:

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons Companies India:

At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company's technology journey to support millions of customers lives every day.

At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

Title:

Advanced Engineer Infrastructure

Scope:

As a skilled specialist, completes tasks in resourceful and effective ways.
Spends a majority of working time performing the same work processes and activities as employees on team but likely performs a variety of the most complex tasks and/or may lead one or more teams.
May support the development of new and innovative solutions to problems of a recurring nature where precedent may not exist.

Problem Solving:

Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

Influence:

May act as a lead (not a supervisor) and will coordinate and facilitate training, delegating and reviewing the work of lower-level employees.

Job Qualifications:

Technical experience with installation, configuration and troubleshooting computer hardware and software.
Experience providing direct support to end users.
Demonstrated ability to provide results within a team-oriented environment while providing a high level of customer support through regular interaction.
Strong problem solving skills.
Strong verbal and written communication skills.
Strong ability to effectively present information and respond to questions from clients and customers.
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality service.
Strong ability to define problems, collects data, establish facts and draw valid conclusions.
Proven ability to manage and prioritize multiple tasks.
Demonstrated ability to mentor / train others.
Motivated to work with limited direction toward predefined objectives and find solutions to difficult issues with minimal supervision.
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
Must have a good, safe driving record. Must have a vehicle.

Key Responsibilities:

Proactively take tickets and / or assign from the queue.
Provide customers with IT support; meet or exceed service level agreement.
Continuously update customer on ticket / request status.
Provide superior customer service; solicit feedback from customers.
Manage end user ad-hoc requests.
Provide level 2 and 3 on hardware (expert troubleshooting, installation / configuration).
Provide level 1 support on network issues.
Day to day BES administration.
Monitor Connected Back-up reports.
Interact with support level 3 to resolve complex issues.
Provide network and remote connectivity (hardware / software) support.
Establish and maintain user accounts, profiles and access privileges.
Research / troubleshoot e-mail problems; provide solutions to customers.
Participate in 24/7 on-call rotations.
Accountable for hardware / asset tracking.
Ensure adequate inventory.
Manage small to medium scale projects; provide timely status reports and projections to management.
Note trends in tickets or software deploys; gather information, work with next level support to identify / troubleshoot and assist with solution.
Meet deadlines on tasks assigned by management.
Go-to person for other technicians within and outside of their division/campus; shares knowledge.
Mentors new technicians; documents training processes.
Train department on new or changing processes.
Work with team to attain defined SLA goals.
Maintain technical documentation.
Attends and contributes to conference calls for current issues / rollouts / new projects.
Overnight travel as required

Competencies:

Compassionate and kind, showing courtesy, dignity, and respect. They show sincere interest and empathy for all others.
Show integrity in what is done and how it is done - without sacrificing personal / business ethics.
Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions
Team-oriented, positively contributing to team morale and willing to help.
Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally
Think strategically and proactively anticipate future problems, needs or changes in the work
The ability to complete any certifications necessary to perform job successfully, i.e. scale certification.

Years of Experience:

3-6 years of prior relevant experience

Education:

High School Graduate, BA / BS Degree Preferred

Advanced Engineer Infrastructure - IT Support