As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it's whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world's biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

As a Senior SDET in the Product Engineering team at Cyara, you will play a dual role of hands-on technical contributor and quality leader. In addition to designing and implementing robust automated testing solutions, you will lead and mentor SDETs/QA engineers, driving quality strategy, best practices, and continuous improvement across teams.

You will collaborate with Product Management, Engineering, and DevOps to define, implement, and scale quality engineering practices, ensuring high-quality product delivery aligned with business goals.

Let's talk about the role and responsibilities:
Technical & Quality Engineering

Work with SDETs/QA engineers within Scrum teams to define and expand quality practices
Design, develop, and maintain automated test frameworks and tools
Drive various testing types including integration, functional, E2E, performance, and more
Build scalable test infrastructure and enforce CI/CD quality gates
Perform root cause analysis and ensure long-term fixes
Support production troubleshooting and ensure QA best practices across SDLC

Leadership & Managerial

Lead and mentor SDET/QA engineers
Define and drive QA strategy and standards
Conduct code/test reviews and ensure quality deliverables
Align quality goals with business objectives
Manage planning, prioritization, and resource allocation
Support hiring, onboarding, and team building
Communicate quality metrics, risks, and release readiness

Let's talk about your skills/expertise:
Technical:

5-8+ years in quality engineering for web applications
Experience with .NET (.NET Core preferred)
Knowledge of React/Angular and OOP (C#, C++, JavaScript)
Experience with SQL Server/PostgreSQL
Expertise in automation tools (Cypress, Selenium, Jest, NUnit, Mocha)
Experience with APIs, microservices, and CI/CD pipelines
Experience in CI/CD tools like Buildkite, TeamCity

Leadership:

Experience leading or mentoring QA/SDET teams
Strong Agile experience
Excellent communication and stakeholder management
Strong problem-solving and decision-making skills
Ability to balance hands-on work with leadership responsibilities

Nice to have (...or you are keen to learn):

Performance testing tools (JMeter, k6)
Accessibility testing tools (Axe, Applitools)
Cloud exposure (AWS)
Test data management and service virtualization

Qualifications:

Bachelor's degree in Computer Science or related field, or equivalent experience

Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara's Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara's Values Statement:At Cyara, our values shape everything we do. We're passionate aboutDelivering Excellenceby putting the customer first, collaborating globally, and always striving to improve. We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. WeEmbrace Curiosityby empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Agencies: Thanks, but we've got this one! Please, no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyara'spolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sr. Software Development Engineer in Test