Owning all aspects of operations for one or more software applications within our product team, including stable operations and infrastructure
Mitigating operational risks and manage incident detection and resolution
Manage incidents, problem and change management and troubleshooting,
Providing end-user support, communication, knowledge-base documentation, and trainings
Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met
Ensuring license compliance, applying application patches, and managing roll-out of upgrades
Guiding and coordinating small teams of external application supporters, ensuring effective prioritization of operational activities delivery,
Monitoring key system performance metrics and facilitating operational excellence of the product
Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services.
Ensuring compliance with company standards & policies (e.g., Good Laboratory Practice (GLP) & Good Clinical Practice (GCP))
Ensuring operational activities and outcomes are reflected on product roadmaps
Engaging with other product teams within and across product lines to leverage operational synergies Working experience

Essential Requirements

Experience in scientific application support and maintenance in pharmaceutical industry
Experience in a drug discovery, scientific research, pre-clinical or Clinical setting preferred
Prosses broader knowledge of basic IT architecture on Windows, Linux OS, web service, network etc
Good troubleshooting skills and customer focused.
Good working knowledge of application deployments
Working experience with LIMS and sample management system
Working experience with database, Oracle and MSSQL, SQL and PL/SQL
Good understand of support model with incident, problem and change management
Familiarity with Agile software development and SDLC and ITIL
Awareness of authentication protocols
Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure, SaaS)
Knowledge of AI principles
Good understanding of CSV (Helpful to have a GxP understanding).
Highly collaborative, proven experience as a team player
Strong communication skills

Education and Qualification Requirements:

7+ years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment
Bachelors degree in a technology or scientific subject

Senior Principal Product Operations Manager