Job description

* Facilitate outcome-focused dialogue to understand and define a customer s business requirements by conducting discovery calls

* Partner with customers to develop a vision for their future on the Salesforce platform for both short and long term goals

* Make that vision come to life by configuring and presenting the art of the possible on our platform through a product demonstration

* Participate in trainings and certifications to acquire and maintain skill sets

* Interface product and enablement teams to provide feedback from the field and drive solution growth

* Establish and share a point of view on business value provided by the solution with potential customers

Specific Responsibilities:

* Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.

* Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

* Be an innovator who can build new solutions using out-of-the-box thinking.

* Engage with business users to build solution presentations, demonstrations and prototypes.

* Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.

* The ability to authoritatively present and articulate the business value to managers and executives of all levels.

* Deliver functional and technical responses to RFPs/RFIs.

* Work as an excellent teammate by chipping in, learning and sharing new knowledge.

* Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.

* Lead multiple customer engagements concurrently.

* Be self-motivated, flexible, and take initiative.

Required Skills:

* Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

* Relevant years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM, Distributor Management Systems, ERPs, or other high value business solutions.

* Industry Experience: Experience in solutioning for Manufacturing / Energy/ Oil & Gas Industry customers would be a plus.

* Strong focus and experience in pre-sales or implementation is required.

* Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs.

* Business Analysis/ Business case/return on investment construction.

* Experience in sophisticated solution selling to Enterprise customers

* A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.

* Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

* Outstanding presentation and demonstration skills.

Senior Solution Engineer - Manufacturing & Energy