Servicenow, JIRA, MySQL, Postgres, Rest Apis, Basic Sql, Salesforce, Incident management process, ITSM tools, webhooks

Itil, Printer Support, Servicenow, "Quality Analyst", "Technical Support", "Service Desk", "Call Audit", "Call Monitoring", "QC Tools", "Root Cause Analysis", Rca, Sig sigma, "Outlook Configuration", "Active Directory"