Job Description:-

The objective of the Role :

Collaborate with executive-level management in the development of performance goals and long-term operational plans.
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
Set strategic goals for operational efficiency and increased productivity.
Grow existing accounts operationally and financially.
Work with project managers in the development of financial and budgetary plans.
Analyze current operational processes and performance, recommending solutions for improvement when necessary.

Roles Responsibilities

Liaise with superior to make decisions for operational activities and set strategic goals.
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
Working knowledge of data analysis and performance/operation metrics.
Supervise staff from different departments and provide constructive feedback.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction.
Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
Review financial information and adjust operational budgets to promote profitability.
Revise and/or formulate policies and promote their implementation.
Manage relationships/agreements with external partners/vendors.
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
Ensure that the company runs with legality and conformity to established regulations.
Familiarity with MS Office and various business software (e.g. Salesforce, CRM).

Skills and Qualifications :

Bachelor s degree in business administration or related field.
Proven experience as Sr. Manager Operations or equivalent position.
Outstanding communication and people skills.
5+ years senior leadership role in the appropriate field.
Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management.
In-depth knowledge of diverse business functions and principles.
Proven ability to plan and manage the operational process for maximum efficiency and productivity.
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
Strong working knowledge of industry.

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