Data Management, Change Management, Manager Quality Assurance, Data Analysis

quality processes , Lean Six Sigma Green Belt certified, Use of analytics QA tools, Data management and monitoring tools, New hire readiness assessment, Agent coaching feedback development, Quality trend analysis reporting, Analytics systems and tools

Power Bi, Databricks, Sql, data quality management

Quality Assurance, Claims Management, Risk Analysis, Insurance Operations, Data Analysis, Internal Audit, Compliance