Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Storage Area Networks (SAN) Architecture and Design

Good to have skills : NAS Architecture and Design

Minimum 2 year(s) of experience is required

Educational Qualification : Bachelors degree

Job summary

The Infra Tech Support Practitioner role described in your summary would generally fall under the Infrastructure Support or IT Infrastructure Management function, particularly in areas focusing on Storage Solutions and Network Support. Here's how the function can be broken down:

Function:

Infrastructure Support:

The primary responsibilities of the role—providing technical support, troubleshooting, and maintaining systems—align with the Infrastructure Support function. The focus is on ensuring the stability and performance of IT systems, servers, and network configurations, particularly for production and development environments.

Storage Solutions and Network Administration:

The role requires proficiency in Storage Area Networks (SAN) Architecture and Design, indicating a specialization in storage management and network architecture. This involves the design, implementation, and ongoing support of storage systems and the troubleshooting of network issues, which places it within the scope of Storage Solutions and Network Administration.

System and Network Troubleshooting:

With a focus on troubleshooting issues at the L1 and L2 levels for servers, network areas, and software, this role also aligns with IT Operations Support, which ensures the efficient running of technical systems across different environments.

Function Breakdown:

Infrastructure Support: Responsible for the technical operation and maintenance of server and network environments, ensuring smooth performance of hardware and software systems.
Storage Solutions (SAN/NAS): Expertise in implementing, maintaining, and troubleshooting storage systems such as SAN (Storage Area Network) and NAS (Network Attached Storage), ensuring data integrity and optimized storage solutions in enterprise environments.
Network and Server Support: Involves troubleshooting network issues and ensuring server and software configurations are running optimally.

Key Responsibilities & Skills:

Proficiency in SAN Architecture and Design: Central to this role, requiring hands-on experience with SAN solutions and their architecture, particularly in enterprise environments.
L1 and L2 Troubleshooting: A significant part of the role involves providing basic and intermediate support for hardware, network, and server issues.
Experience in NAS Architecture and Design: While not mandatory, experience in NAS would further enhance the capability to support network-based storage solutions.
Technical Support & Documentation: The role requires collaboration with other teams to solve technical issues, while also documenting and communicating solutions effectively.

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