Job Title: Data Annotator / Voice AI Operations Associate

Location: Bangalore

Job Type: Full-time

Experience Required: Minimum 1 year in Data Tagging and Data Generation

About Us

We are a cutting-edge AI voice bot company committed to transforming customer engagement through conversational AI. Our solutions are deployed across banking, insurance, fintech, and other sectors, enabling scalable, intelligent customer interactions. As we grow, we are looking to onboard passionate operational professionals to help fine-tune, test, and optimise our Voice AI solutions.

Job Summary

We are seeking an Operations Executive with at least 1 year of experience in data tagging and data generation. The ideal candidate will be responsible for call analysis, data tagging, voice bot testing, and synthetic data generation to enhance bot performance and reliability.

Key Responsibilities

Call Analysis: Review bot-customer interactions to identify gaps, errors, and improvement areas.
Data Tagging & Annotation: Tag audio/text data for machine learning and natural language processing (NLP) training purposes.
Data Generation: Create realistic conversational datasets to support bot training and performance tuning.
Voice Bot Testing: Perform rigorous testing of bot behaviour across various workflows and use cases.
Collaborate closely with the product, engineering, and analytics teams to ensure consistent bot performance.
Document test cases, issues found, and suggestions for improvement.
Support live project audits and deployment QA checks.

Must-Have Qualifications

Minimum 1 year of hands-on experience in data tagging and data generation.
Strong analytical and problem-solving skills.
Experience in tagging/annotating data or working with training datasets.
Familiarity with voice bot testing workflows or UAT (User Acceptance Testing) procedures.
Good verbal and written communication skills.

Preferred Qualifications

Exposure to AI/NLP tools or platforms.
Understanding of banking domain workflows, especially call centre or tele-customer service processes.
Experience using tools like Excel, Google Sheets, Jira, or test case management platforms.

What We Offer

Opportunity to work on cutting-edge AI products
Collaborative and fast-paced work culture
Career growth and skill-building in conversational AI
Health benefits